Location: BirminghamContract Type: Day Rate (Umbrella Company)Salary: Competitive day rateAbout Us:We are a leading facilities management provider dedicated to delivering high-quality services to our clients. We are currently seeking a motivated and organized Facilities Management Helpdesk Coordinator to join our team on a day-rate basis through an umbrella company.Key Responsibilities:
* Act as the primary point of contact for all facilities-related inquiries and requests.
* Coordinate and prioritize maintenance tasks and service requests efficiently.
* Liaise with internal teams and external contractors to ensure timely resolution of issues.
* Maintain accurate records of requests, actions taken, and outcomes in the helpdesk system.
* Monitor service level agreements (SLAs) to ensure compliance and timely responses.
* Provide excellent customer service and support to all users.
* Assist in the preparation of reports and performance metrics related to facilities management.
Qualifications:
1. Previous experience in facilities management or helpdesk coordination preferred.
2. Strong organizational skills with the ability to multitask and prioritize effectively.
3. Excellent communication and interpersonal skills.
4. Proficient in using helpdesk software and Microsoft Office Suite.
5. A proactiv...