About The Role
Do you believe that everyone makes a difference?
Do you have the passion and dedication to deliver excellent customer service?
If so, look no further, as this could be the job for you!
As a dedicated Coordinator Assistant who enjoys a busy, ever changing work environment we need you to join our growing team at our Gloucestershire office on a bank basis.
Our telephone triage services and out-of-hours services provide advice, information and treatment for NHS patients who become unwell during the out-of-hours period, when their own GP surgery is closed.
We are looking for people that pride themselves on their organisation, to assist us in our busiest periods across the evenings and weekend.
Key Responsibilities
1. Assisting the coordinator with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre.
2. Supporting the Coordinators and Call Centre Supervisor in achieving performance levels.
3. Building and maintaining relationships with the management team, GP’s, community services and other healthcare providers and external suppliers.
4. Managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.
Our Gloucestershire office is an OOH service between the hours of 6:30 pm - 8am. The majority of shifts available will be at the evenings and weekends. Our bank positions can offer you the flexibility to choose your own hours in line with our busiest periods and around your other commitments.
Pay Rates
Weekday - 0800-2359 - £11.48
Weekday - 0000-0759 - £16.07
Weekend - 0800-2359 - £12.28
Weekend - 0000-0759 - £17.23
We can also offer you
5. Regional/national opportunities
6. Free online and face-to-face training
7. Online discounts
Successful applicants will also have the opportunity to be trained up to be Coordinators.