Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Employee Contract type: Permanent Regular
Job Description:
The primary purpose of the Account Manager role is to manage and nurture a portfolio of client accounts. This role is responsible for ensuring the effective use and engagement of our programmes, driving client satisfaction and meeting measurable KPIs related to client retention, utilisation, and the overall success of the programmes.
The Account Manager will serve as the main point of contact for clients, offering guidance and strategic advice and to feedback to internal stakeholders to enable the business to align to future market trends and demands.
Our business operates in several competitive markets, each focusing on delivering high-quality, tailored solutions for our clients. As an Account Manager, you will be instrumental in building and maintaining relationships with clients, ensuring they receive maximum value from the services and offerings we provide. You will collaborate closely with internal teams (e.g., commercial, marketing, product, and customer care team) to address client needs, resolve any issues, and identify new opportunities for growth. Your ability to manage client expectations, drive engagement, and achieve KPIs will be key to the success of the portfolio you manage.
What you’ll be doing:
* Client Portfolio Ownership: Own a designated portfolio of client accounts and ensure their ongoing satisfaction with the suite of products and services provided.
* Usage & Engagement: Monitor client engagement and uptake of our products and programmes and implement strategies to increase usage and participation rates, ensuring clients meet their KPIs.
* Strategic Client Guidance: Act as the strategic advisor to clients, helping them navigate their employee benefits, recognition and cash-back offerings and align their programmes with organisational goals and employee needs.
* KPI Achievement: Drive client focus on measurable outcomes such as utilisation rates, employee engagement, cost-effectiveness, and overall program success.
* Client Retention: Develop and maintain long-term relationships with clients, ensuring high levels of satisfaction, minimising churn, and identifying opportunities for renewal and growth.
* Problem Resolution: Proactively identify and resolve client issues, escalating as necessary to ensure smooth program delivery.
* Reporting & Analytics: Provide clients with regular reports on usage metrics, employee engagement, and ROI on their programmes, offering insights and recommendations for improvement.
* Collaboration: Work closely with internal teams (sales, marketing, product and customer service) to ensure seamless delivery of services to clients and contribute to the overall success of the business.
* Client Satisfaction: Ensure clients are consistently satisfied with our solutions and services, meeting their defined goals and expectations.
* KPI Delivery: Meet or exceed defined KPIs for client engagement, utilisation rates and overall success metrics.
* Account Growth: Identify and pursue opportunities for account expansion, driving additional value for clients and the business.
* Issue Resolution: Address and resolve any service or delivery issues in a timely and professional manner, ensuring client concerns are effectively managed.
* Reporting & Feedback: Provide clients with actionable insights based on performance data, advising on potential improvements or program adjustments.
* Team Collaboration: Work closely with cross-functional teams to deliver high-quality service and ensure client needs are met.
* Develop and maintain a detailed understanding of our products, the competitive landscape and the impact to our clients.
* Assist to develop the Pluxee brand in the UK (including social selling).
* Completing and maintaining Salesforce accurately.
You’re a match
* Strong understanding of employee benefits programmes, including health & wellness and voluntary benefits.
* Exceptional communication and interpersonal skills, with the ability to build strong, lasting relationships with clients.
* Demonstrated ability to manage a portfolio of clients and deliver on KPIs and business goals.
* Ability to work independently, manage multiple client accounts, and prioritise effectively.
* Strong problem-solving skills and a proactive approach to addressing client needs.
* High attention to detail and ability to work with data and analytics to provide actionable insights to clients.
* Experience in project management or consulting within the employee benefits space or cashback arena.
* Familiarity with Salesforce preferred.
* Enthusiastic approach to keeping up to date with market trends and positioning yourself as an expert in your field.
* Knowledge of pre-paid cash back and recognition programmes would be beneficial but not essential.
Work Experience Requirements:
Proven experience (3+ years) in an account management or client-facing role, ideally within the employee benefits or HR services sector.
Your location:
Milton Keynes - (Hybrid/Remote)
️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to making a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast-paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growing opportunities are a given.
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