Position Details
IT Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £28,397 to £30,210, with potential progression once in post to £33,938
Grade: 5
Full Time, Permanent
Closing date: 20th February 2025
Our offer to you
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University, and we offer a variety of flexible working arrangements.
In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.
Role Summary
Senior IT Support Technicians will play a key role within a committed IT Support team providing desktop support, primarily providing 2nd line support to staff and students at the University.
Main Duties
Desktop support
1. Responsibility for managing and supporting desktop resources (hardware and software) for users on campus.
2. Obtaining quotes, specifying and making recommendations for the purchase of computer equipment and software.
3. Liaising with external companies and contractors to ensure prompt service.
4. Initiating approved disposal mechanisms for redundant hardware.
5. Playing a key role in the planning and delivery of important projects.
6. Ensuring client desktop connectivity to the campus network.
7. Setting up new users, printers and general system administration.
8. Monitoring the performance of desktop PCs and associated services.
9. Providing 1 to 1 training and advice to PC users.
General
1. Determining your own priorities for your workload.
2. Troubleshooting problems and developing solutions on your own initiative.
3. Developing specialist knowledge in one or more areas within the team.
4. Making an important contribution to the collective knowledge of the team.
Required Knowledge, Skills, Qualifications, Experience
1. 5 GCSEs at grade C or above, including Mathematics and English.
2. Significant experience in a role offering front line support in a complex desktop support environment.
3. Excellent communication skills and strong customer service orientation.
4. Ability to prioritise and schedule workload.
5. Knowledge of email and networking protocols.
Fully conversant and proficient with:
1. Microsoft Windows operating systems.
2. Microsoft Office 20xx and MS Outlook.
Dimensions
You will have no direct financial or staff management responsibility. The role is focused on the delivery of a quality 2nd line service to customers.
Internal and External relationships
You will liaise with a wide range of staff and students, and colleagues in the wider IT team.
Informal enquiries to Charlotte Arthur, email: c.arthur@bham.ac.uk
View our staff values and behaviours here.
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