Booking Officer
Location: Two roles – once based in Chichester and the other based in Worthing
Proposed start date: ASAP
Duration: 8 weeks with potential to extend
Band: 3
Pay Rates: £11.44ph - £12.82ph
Working Days and Hours: Monday to Friday, 37.5 hours per week
Job Summary:
To provide an efficient, high quality appointment reception and booking service across all the sections of the department. The job would be to ensure the smooth running of the reception and utilise appointing knowledge to maximise utilisation of all available appointments.
Duties:
* Work closely with the Administration Team Leader, clinical and non-clinical staff to contribute positively to the effectiveness and efficiency of the team.
* Ability to deal with all queries effectively in a sensitive manner from both Trust staff and general public, some of which may be complex. Communication may be via email or telephone involving staff, patients or relatives, GPs and other healthcare professionals.
* Communicate with patients in a sensitive, confidential and tactful manner; some of the issues can be of a complex and contentious nature.
* Attend regular team briefs and huddles and ensure any duties are carried out as requested.
* Cancel and rebook lists at short notice due to mechanical breakdown or unexpected last minute unavailability of staff.
* Make appropriate judgements on where to rebook the patients taking into account the urgency and availability.
* I...