Job Title: Clinical CRM Analyst –Data Science & Analytics Contract: Perm Location: Nottingham Recruitment Partner: Noaman Hussain About the role We are looking for a numerate, logical Analyst with an interest in customer data and passionate about creating actionable insights to join our Data Science and Analytics team in our Nottingham Head Office. As a Clinical CRM Analyst you will utilise the Boots Opticians patient data alongside Boots Advantage Card data to develop customer insights that inform the development and targeting of our personalised marketing communications. You will analyse data from multiple sources to identify audiences for our marketing campaigns, building targeted campaign selections and working closely with stakeholders to help them understand the drivers behind campaign selections and performance. You will also be translating your findings and presenting them to our business partners, providing insight that helps shape future strategies to improve what we do and lead commercial value. What you’ll need to have These are the essential skills or experience needed to succeed in this role. You will have a passion for our patients, personalisation and insight, great problem-solving skills and the ability to communicate the story behind the data. You will be comfortable working collaboratively within a team and excited about taking on responsibility. It is essential to be logical, organised and have strong attention to detail. You will be joining a team that was shortlisted for the ‘Best Analytics Team’ DataIQ Award in 2019, 2021 and 2022 and is an industry acclaimed data analytics team within the Walgreens Boots Alliance group. Required Skills: Relevant previous experience or a degree with quantitative elements (i.e. includes statistics modules), such as Maths, Physics, Geography, Psychology. Ability to translate business questions or challenges into analytical problems and use available data and tools to develop a scalable solution. Ability to present complex results to less technical audiences, using data visualisation skills to make complex ideas easier to digest. It would be great if you also have: These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria. Proficiency in a coding language such as SQL, R, Python etc. Experience with data visualisation tools such as PowerBI. Experience of targeting, optimisation or measurement of Marketing activity, using Unica, Adobe campaign or similar. Expertise in working with large structured and unstructured data sets. Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. You will complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. LI-Onsite Keywords CRM Analyst