We’re here to redefine what’s possible in technology. While we’re trusted by the global Transfer Agency sector, our technology is truly flexible and designed to transform any business at scale. We’ve created a unified platform that adapts to diverse needs, offering the scalability and reliability legacy systems simply can’t match. At ZILO™, our DNA is built on Character, Creativity, and Craftsmanship. We face every challenge with integrity, explore new ideas with a curious mind, and set a high standard in every detail. We are a team of dedicated professionals where everyone, regardless of their role, drives our progress and creates real impact. If you’re ready to shape the future, let’s talk. About this role ZILO is a mission critical partner to some of the world's largest global banks, dedicated to reimagining financial services software. We go beyond digital transformation: it’s about harnessing innovative Web3 technologies to redefine industry standards. We’re looking for a skilled Business Analyst to join our Digital Assets team, focusing on the design and implementation of a digital Transfer Agent (TA) that utilises blockchain technology as part of a Web3 framework. The ideal candidate will have a strong understanding of blockchain principles and experience in the asset management or financial services industry. This role requires the ability to analyse complex business problems, design technology-driven solutions, and collaborate effectively with cross-functional teams. By joining us, you will play a crucial role in shaping the future of asset management and contributing to our goal of becoming the market-leading tech solution. If you’re passionate about technology and eager to make a meaningful impact, we invite you to explore this opportunity and join us on our transformative journey. Requirements Responsibilities Requirements - Work with stakeholders to understand business objectives and requirements for delivery within an agile framework. Blockchain and Web3 expertise - Apply knowledge of blockchain technology and Web3 principles to design a digital Transfer Agent that enhances asset management processes. Solution development - Develop and articulate technology-driven solutions to complex business problems in the asset management sector. Process mapping - Develop comprehensive process maps using BPMN and other visualization tools to document processes. Collaboration Work closely with cross-functional teams, including product managers, developers, designers, and quality assurance, to ensure the overall product strategy is achieved. Regularly engage with stakeholders to gather feedback and ensure their needs and expectations are met. Collaborate with designers and developers to ensure process flows and functionality meet business requirements. Develop and execute in sprint user testing to validate that the product meets the defined requirements and acceptance criteria. Support post-launch activities, including user training and adoption, feedback collection, and product optimization Documentation Maintain comprehensive documentation of process flows and any changes made, ensuring that all stakeholders have access to up-to-date information. Create and maintain a clear backlog with detailed user stories, acceptance criteria, and prioritisation. Take responsibility for your backlog within the scrum team, writing user stories, refinement and prioritsation. Document and ensure non-functional requirements are understood. Identify and analyse potential risks and opportunities for digital product delivery and make recommendations to stakeholders. Feed into overall product roadmap outlining planned features and timelines. Monitor and report on project progress to stakeholders. Compliance and Standards Ensure that processes comply with industry standards and regulations and align with the organisation's strategic objectives. Continuous Improvement Foster a culture of continuous improvement by regularly reviewing and updating processes based on feedback and performance metrics. Qualifications Relevant work experience with a proven track record specifically related to digital product delivery. 5 years of experience in business analysis, digital product delivery, or related field within an agile framework. Strong knowledge of asset management principles, practices, and techniques required. Experience with Agile methodologies and project management tools, including managing the product backlog and defining user stories. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively with cross-functional teams within an agile framework. Familiarity with software development life cycle (SDLC) processes and tools within an agile framework. Passion for innovation, digital technology, and user-centered design. Skills and attributes Strong communication skills both written and verbal, with the ability to explain complex information in a clear and concise manner. Ability to listen to and absorb information to analyse and translate into specific requirements. Ability to analyse complex information and data to identify patterns, trends, and insights. This includes the ability to break down complex problems into smaller, more manageable parts. Strong problem-solving skills with the ability to think creatively and ‘outside of the box’ to find innovative solutions to complex problems. Good understanding of technology, software, and systems. This includes experience with software development life cycles, data analysis tools, and project management tools. Strong attention to detail, ensuring that all requirements and specifications are accurate and complete. Ability to be adaptable and flexible, able to work in a fast-paced and constantly changing environment. Strong understanding of customer needs and requirements. This includes the ability to develop and maintain strong relationships with customers and stakeholders. Strong leadership skills, with the ability to inspire and motivate cross-functional teams to achieve project goals and objectives. Benefits Enhanced leave - 38 days inclusive of Public Holidays Private Health Care including family cover Life Assurance – 5x salary Flexible working-work from home and/or in our London Office Employee Assistance Program Pension Salary Sacrifice Buy and Sell holiday scheme Company Pension Access to training and development