Role Overview
The Customer Service Manager will be responsible for overseeing customer interactions, responding to inquiries, following up with clients, and supporting office operations. This role requires strong communication skills, the ability to multitask, and a good knowledge of Microsoft Office and Microsoft 365.
Key Responsibilities
✅ Customer Service & Client Management
Lead, train, and support the customer service team.
Handle and resolve customer and client inquiries via phone, email, and in person.
Ensure timely follow-ups on customer interactions and sales leads.
Build and maintain strong relationships with clients to improve satisfaction and retention.
✅ Lead Generation & Follow-ups
Identify and pursue new business opportunities and leads.
Contact potential clients, follow up on inquiries, and track leads effectively.
Work with the sales team to support customer acquisition and onboarding.
✅ Office & Administrative Tasks
Manage clerical and administrative duties to support daily business operations.
Organize and maintain records, reports, and correspondence.
Assist with scheduling meetings, maintaining customer databases, and processing paperwork.
Use Microsoft Office and Microsoft 365 for documentation, reporting, and team collaboration.
✅ Process Improvement & Reporting
Implement and maintain customer service policies and procedures.
Monitor customer feedback and identify areas for improvement.
Generate reports and provide insights on customer satisfaction, inquiries, and service performance.