What's the role about?
IT Support Engineer – 2nd Tier
Full-time | Permanent
Salary: Up to £40,000 per annum + annual company bonus
Location: Farringdon, London EC1R (Hybrid: 3 days remote)
Working hours: Monday to Friday, 35 hours per week
Training: Initial onboarding at HQ in Winnersh RG41
Looking for your next challenge in IT? We're on the hunt for a 2nd Tier IT Support Engineer to join our fast-paced, forward-thinking IT Helpdesk team. If you’re a problem-solver who thrives on variety and loves making a difference, this role could be for you. You’ll play a key part in keeping our systems running smoothly while offering top-tier support to users at all levels across our UK Advantage Smollan group of companies, Flixmedia, REL UK Group and JDH Solutions.
What You’ll Do:
1. Keep it all running: Install, maintain, and support PCs, laptops, printers, and peripherals.
2. Ticketmaster: Own, manage, and resolve Helpdesk tickets while escalating as needed, always within agreed SLAs.
3. Problem-preventer: Identify trends, tackle recurring issues, and suggest improvements to prevent future headaches.
4. Collaborate & innovate: Work solo or as part of a team to test and implement new solutions.
5. Documentation pro: Ensure policies are followed, and documentation is up-to-date.
6. Be flexible: Occasional out-of-hours work and providing cover for colleagues will be required.
What You Bring:
1. Customer-focused: Great customer service and communication skills, with the ability to build relationships at all levels.
2. Technical expertise:
o Experience with Helpdesk ticket management.
o Strong knowledge of Windows 10/11 and MacBooks.
o Familiarity with Microsoft 365, Azure, and Active Directory (on-prem and cloud).
o Expertise with Mobile Device Management, particularly InTune.
o Networking (TCP/IP) and PC/laptop build & configuration experience.
3. ITIL advantage: Experience working in an ITIL environment is a bonus.
What’s in It for You?
1. A competitive salary up to £40,000 + annual company bonus.
2. 24 days annual leave (increasing to 29) + bank holidays.
3. Perks like Medicash, enhanced pension, life assurance, Perkbox, and Taste Card.
4. A dynamic, inclusive workplace that fosters collaboration and innovation.
If you’re passionate about IT and ready to make a real impact, apply now and be part of a forward-thinking team where your contributions are valued!
Eligibility: Only candidates eligible to work in the UK without visa sponsorship need apply.
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