MORTGAGE ADMINISTRATOR - JOIN OUR DEDICATED TEAM Are you detail-oriented and keen to make a meaningful impact? As a Mortgage Administration, your R esponsibilities will include (but not limited to): Conducting basic case checks and verifying documents. Initiating client introductions via email, keeping the broker in the loop. Dispatching payment links and ensuring timely fee collections. Swiftly addressing any discrepancies and ensuring missing documents are requested within 24 hours. Relaying further documentation to lenders when necessary. Efficiently managing tasks: setting reminders for fee links, tracking lender service levels, and updating clients and brokers accordingly. Keeping clients informed about valuation dates and timely updates on processing stages. Ensuring offers are meticulously checked and properly logged, with all pertinent details captured. Keeping clients and brokers abreast of offer statuses. Handling the necessary follow-ups post-offer, right up to completion. Collaborating with solicitors to ensure smooth transactions. Overseeing protection on risks, and ensuring all commissions and procedural fees are documented. Essential Skills : Proficient computer literacy for data input and system management. Stellar English grammar and punctuation. Location & Working Hours: Working in one of our amazing Birmingham office's Work timings: Mon - Fri, 9 am - 4.30 pm (1-hour unpaid lunch break). Benefits: 20 days annual leave as well as bank holidays (1 extra day per year of service up to 25 days) Compensation: £19,000-£25,000. Mentoring from our amazing Management team. Opportunity to earn commission from referrals.