Service Now CMDB Data Architect (BBBH167032) Glasgow, Scotland
ServiceNow Data Architect - Glasgow, UK
Contract Position: 12 Month PAYE Contract | £528.48 per day | Hybrid (3 days in office)
About the Role
A major investment bank is seeking an experienced ServiceNow Data Architect to join their Enterprise Technology & Services team. This critical role will oversee the data infrastructure architecture related to the firm's IT Service Management (ITSM) framework.
Key Responsibilities
* Manage the data design of the firm's Configuration Management Database (CMDB) through operationalization of the Common Service Data Model (CSDM)
* Assess, design, and manage data architecture with focus on efficiency, effectiveness, and policy compliance
* Identify and track internal and external data sources
* Collaborate with stakeholders to validate data needs and maintain CMDB hygiene
* Ensure alignment with enterprise architecture guidelines and technology strategy
* Establish data architecture working group frameworks
* Support triage and prioritization of new or changing requirements
* Create and present CMDB design and data movement architecture reports
* Conduct regular audits to assess compliance with approved design standards
* Coordinate with platform, archiving, data quality, and data security management teams
Requirements
* Minimum 5 years' experience as a data architect or leading a team with a data architect
* Minimum 2 years' experience with ServiceNow
* Experience with ITSM functions including Incident, Problem, Request, Change, Release, IT Asset, Knowledge, and Reporting
* Experience in financial services or similarly regulated industries
* Strong knowledge of ITIL frameworks and best practices
* Excellent problem-solving skills with methodical approach to distributed systems
* Ability to collaborate with globally distributed teams
* Strong analytical skills with creative approach to problem solving
* Understanding of various technology implementation methodologies
* Excellent time management and communication skills
* Self-motivated with strong ownership and accountability
Preferred Qualifications
* ServiceNow Admin and ServiceNow developer certifications
* ITIL certification
* Financial industry experience
Location and Terms
* Glasgow, UK
* Hybrid working arrangement (3 days in office)
* 12-month PAYE contract
* Day rate: £528.48
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