About Hussle: Hussle (now part of EGYM Wellpass) is the UK's leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of fitness venues across the country through one simple pass. We collaborate with companies such as AXA Health, Bupa, The AA, O2 and many more to support people on their fitness journey by providing flexible access to some of the best fitness brands in the UK. In doing so, Hussle creates a thriving ecosystem for both gym goers, gym owners, and companies that promote health and wellbeing. The Role: We are looking for a Partner Account Manager to join our successful team during our next phase of growth. The successful candidate will play a key role in supporting the success of our fitness partners. Account Management, Retention and Renewals Deal with incoming gym partner enquiries – through email & phone. You'll be the first point of contact for any of our partners who have questions, problems, or feedback. We want to delight our partners and we pride ourselves on providing world-class support Actively retain and negotiate contracts to optimise commercial terms with partners Engage regularly with gym partners and use data to proactively reduce churn or upsell other services Educate our partners the key benefits of working with Hussle and how to effectively use our service and tools to get the most out of Hussle Prepare and complete account reviews for our partners. Understand what they are doing well, where they need to improve and provide business updates Monitor, action and optimise price change requests to ensure contract and commercial compliance - including the use of mystery shopping Cultivate strong relationships with key clients and secure testimonials and cases studies from advocates. Support Senior Managers in managing key and high profile accounts Work with the sales team to help set and meet monthly and quarterly goals Attend partner meetings with the senior managers Review our metric for partner satisfaction Attend industry events in-person as required. Update the account activities and account information using the company systems Raise and track issues, remove barriers, resolve issues of medium complexity and escalate to appropriate level when required Onboarding and Training Onboarding and training new gym partners - ensuring that we are showcasing their gym as best as we can and giving them the essential training required to give a great customer experience Identify when we should provide refresh training to existing partners Ad hoc tasks Assisting with projects to increase partner performance and ultimately improve customer experience Identifying and executing opportunities to improve our services and brand to partners Working with other departments in the company to assisting with strategic projects Collaborating with the Customer Service Team to continually improve the customer experience Who you are: You have a minimum of 2 years of account management experience, or alternatively you have highly relevant and transferable customer service, operations, or business development experience. You have strong skills in manipulating data within Excel or Gsheets and are capable of drawing insights that can be used to define relevant actions. You are extremely comfortable developing presentations through tools like Powerpoint. You are comfortable with independently putting together account plans and delivering against these. You are commercially-minded and have a solid understanding of general finance terms and processes. You have excellent verbal and written communication skills and are comfortable presenting. This role will involve high levels of telephone and email communication as well as regular client-facing presentations. You are highly organised, with the ability to multi-task and work in a fast-paced environment You are a problem solver, adaptable and proactive. You won’t be micromanaged but you will need to work autonomously to impact your own results. You can objection handle calmly and confidently and you can manage challenging conversations when necessary. You are willing to learn and develop new skills. You have experience working with Zendesk, Monday and Salesforce or similar systems. What we can offer you: A role with fast-growth potential. A salary of £35,000 to £40,000 pa dependent on experience Free access to the fitness services listed on Hussle A hybrid role (initially WFH) with 3-days per week in our central London office from c.April-25 onwards (location to be confirmed)