To provide a reactive repair and maintenance service to customer sites
Main Duties
1. To provide a responsive repair service
2. To respond and resolve service calls allocated by the Metric Group service management software, or staff, in an effective and quality manner
3. To provide support outside normal working hours occasional at short notice
4. Individual responsibility for maintaining a high level of customer satisfaction
5. Perform preventative maintenance in the most economical manner
6. Ensure all service activity is recorded fully and correctly within the Service Management application within expected timescales
7. Ensure stock levels are adequately maintained and are accurately reported
8. Advise line management of any problem that could compromise Metric Group Limiteds commitment to Customer satisfaction
9. Take individual responsibility for the security of Customer machine keys used in the course of any work undertaken
10. Responsibility for maintena...