Technical Customer Support Manager - Oxford - £Competitive
Join to apply for the Technical Customer Support Manager - Oxford - £Competitive role at Stichting Vrienden van Zonnehuisgroep Amstelland.
Technical Customer Support Manager required to join our clients growing team. You will provide leadership and technical support to our Customer Support Engineers, ensuring their products maintain high performance and quality standards.
Key Responsibilities
* Lead & Develop: Manage and coach a team of 6 Customer Support Engineers, guiding them to success while fostering a collaborative, high-performance culture.
* Solve & Innovate: Take charge of troubleshooting and resolving faults on our complex products, working closely with Engineering and Production to implement improvements.
* Customer Impact: Play a vital role in maintaining customer satisfaction by overseeing product installations, maintenance, and ensuring maximum product uptime.
* Global Reach: Travel across Europe, the USA, and Asia (up to 20% travel) to collaborate directly with customers and provide critical technical support.
Skills Required
* Bachelor's degree in physical sciences or engineering.
* At least 5 years of experience in field service or technical support, ideally with complex engineered products.
* Knowledge of mechanical, electronic, and optical systems, and experience with CRM systems.
If you are enthusiastic about leading a dynamic team and working with innovative technology, apply now to join a fast-growing company with global impact.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Other
Industries
IT System Training and Support
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