Job Title: Head of Clinical Operations
Location: Stratford Upon Avon Hospital
Working Hours: Full-time, 37.5 hours per week
Are you a visionary leader with a passion for delivering exceptional healthcare services? Stratford Upon Avon Hospital is seeking an accomplished Head of Clinical Operations to drive the growth and excellence of our Private Patient Unit (PPU) and pharmacy services. Reporting directly to the Director of Clinical Operations, this is a unique opportunity to shape the future of private healthcare and play a pivotal role in our leadership team.
About the Role
As the Head of Clinical Operations, you will lead the strategic and operational management of private healthcare services, ensuring they are safe, compliant, and financially sustainable. You’ll also support the integration and transformation of pharmacy services, championing innovation and operational excellence.
This role is at the heart of our healthcare transformation strategy, where you will work closely with the Director of Clinical Operations and the senior leadership team to enhance patient and consultant experiences, optimise processes, and deliver outstanding outcomes.
Main Duties of the Job
The Head of Clinical Operations will lead the strategic and operational management of the Trust’s Private Patient Unit (PPU), ensuring safe, compliant, and financially sustainable private healthcare services. The role involves delivering excellent patient and consultant experiences, driving service development, and supporting strategic objectives. The post holder will also deputise for the Associate Director when required.
Detailed Job Description and Main Responsibilities
Reporting directly to the Director of Clinical Operations, the postholder will support the Directorate’s business strategy as well as providing robust leadership and management of all aspects of the Company’s private patient provision.
The postholder will ensure that services are legislatively compliant and be responsible for providing safe, effective, and efficient services which meet the needs of patients and wider stakeholders.
Key Responsibilities
* Routinely capture all Private Patient income.
* Improve the Private Patient offering and experience (for both patients and consultants as customers).
* Enable services to generate additional revenue, to be reinvested in the Trust for the continued provision and development of healthcare for all patients.
* Develop and implement appropriate SOPs and policies (clinical and non-clinical) and business development opportunities in conjunction with the Company and Trust leadership teams.
* Develop and execute marketing strategies to enhance the visibility and reputation of Private Patient Services.
* Monitor and analyse marketing efforts to evaluate their effectiveness and refine strategies for maximum impact.
Person Specification
Qualifications
* Qualified health or social care professional with current professional registration
* Master’s degree or demonstrable significant experience in a senior operational management role within a health or social care organisation
* Evidence of Continuous Professional Development
* Qualification in leadership within a health/social care environment.
Experience
* Demonstrable significant experience in a senior operational management role within a health or social care organisation
Skills
* Strong expertise in private healthcare management, including financial and clinical aspects.
* Demonstrable leadership, negotiation, and analytical skills.
* In-depth understanding of NHS and private care regulatory requirements.
Employer Certification / Accreditation Badges
You must have appropriate UK professional registration. This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Name: Ross Mould
Job title: Associate Director of Operations Transformation
Email address: [emailprotected]
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