1. Completion of end to end forwarding activities as the individual role requires
2. Dealing with Air & Ocean Freight Imports
3. Follow strict and time sensitive SOPs/KPIs to ensure compliance
4. Work closely with internal and external customers
5. Focus on customer service
6. Use of Next Gen/MS office as requested
7. Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
8. Month end department compliance
9. Customs Entries
10. Cost control
11. Assist senior forwarders, Supervisor and line manager where required
12. Ensure all reports including internal and customer specific are completed within the deadline
13. Resolve queries from customers and suppliers
14. Ensure Best Practice models are adopted
15. Work closely with the Operations manager for Internal and external rates reviews.
16. Remain in contact with customers and suppliers to maintain relationships
17. To take part in customer reviews when required to build up visibility and relationships with customers.
18. Assist sales and management with customer development
19. Maintain clean desk policy
20. Operate within companies QA system
21. Any other tasks as direc...