Senior Customer Service Representative
Deliver remarkable service to customers and advisers by efficiently and confidently managing inbound telephony requests.
Key Responsibilities:
* Maintain, develop, and apply knowledge of pension products across all brands and processes.
* Improve overall customer service and ensure the department is meeting regulatory requirements through ongoing development and training.
* Ensure that any concerns and queries are dealt with correctly and communicated with the customer looking for resolution as first point of contact at all times.
Requirements:
* Proven track record of 2 years' minimum experience in a customer-facing environment within Financial Services/Life and Pensions.
* Able to work efficiently and accurately in applying Pension product and systems knowledge across a wide range of queries to carry out processing tasks.
* Qualified to GCSE standard or equivalent and should include Maths and English.
* Computer literate in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies.
Benefits:
* 31 days including Bank Holidays.
* Eligibility for an annual discretionary bonus scheme.
* Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
What We're Looking For:
* A helpful, can-do, and service-oriented outlook with the ability to work under pressure and meet tight deadlines in a team environment.
* Self-motivated, proactive, going beyond the call of duty, with a keen eye for detail, being result-oriented, and able to stay calm under pressure and in uncertainty.