Are you a 1st Line IT Support or Service Desk professional looking for a step up into 2nd line support? Are you keen to work for a Microsoft Gold partner, providing first-class IT services to the education industry? You will be providing 1st and 2nd Line IT Support as well as managing key accounts, being the bridge between the schools and the business. This is a brilliant opportunity to further develop your technical skills with a number of different clients, as well as developing some very rewarding client relationships in a highly rewarding industry.
Role: IT Support Engineer aka 2nd Line Support
Location: Aylesbury - Commutable from High Wycombe, Luton, Leighton Buzzard, Princes Risborough, Amersham, Oxford etc
What you will bring to the role:
* Previous experience in IT Support, preferably in a 2nd Line Support role.
* Experience of working within a school, academy, or college would be highly desired and advantageous.
* Previous experience in an MSP environment would be great but is not a necessity.
* Experience installing, maintaining, and fixing IT equipment, such as servers, software, networks, hardware, and telephony.
* Experience supporting Office 365 is a must.
* Excellent customer service skills with a passion for providing a customer-facing first-class service.
Interested? Please send your CV for a swift response
Apply now
Why should I apply for this role?
Here you'll join a fantastic, growing technology company within the education sector. You'll have access to a fantastic benefits package, career progression opportunities, and a friendly working culture.
Hours
8:30am - 5pm Monday - Friday
Benefits include pension scheme, eye care voucher scheme, cycle scheme, mental health first aid, and employee assistance programme, etc.
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