Job Description
Support Industrial IT solutions for a lead UK manufacturer, ensuring incident management and SLA obligations are met.
Act as a first point of contact for IT issues, working closely with manufacturing teams to drive incident resolution forward.
Resolve complex technical issues (3rd line) alone or as part of a multi-vendor team.
Join an on-call rota and work occasional out-of-hours to meet 24x7 requirements.
Key Requirements
* 2 years' experience in 2nd or 3rd Line Support or equivalent IT engineering role, with networks, hardware, and software experience.
* Excellent communication skills to present technical details clearly and effectively.
* Enthusiasm, self-motivation, and customer service focus, with excellent organisation and problem resolution skills.
* Full UK driving licence, motor vehicle, and eligibility for UK security clearance (SC).
Key Responsibilities
* Work in a team or individually, taking ownership of assigned incidents and tasks.
* Ensure incident and task deadlines are met or exceeded, managing workload with minimal team leader input.
* Provide problem analysis of major incidents, risk, and operational feedback.
* Demonstrate high standards of professionalism and adherence to process.
* Communicate clearly and promptly with internal and external stakeholders.
* Contribute to the day-to-day running of IT and manufacturing systems for your site.
Industry and Technical Knowledge
* Manufacturing Processes and Systems
* Incident Management
* ITIL Processes
* Multi-vendor IT environments
* OEM engagement
* Windows hardware, software, and networking troubleshooting
* Advanced troubleshooting of Windows based software, hardware, and network issues.
The Role Offers
* Competitive salary and benefits package.
* Additional leave
* Casual dress
* Childcare
* Company events
* Company pension
* Employee discount
* Flexitime
* Life insurance
* On-site parking
* Private medical insurance
* Profit sharing
* Sick pay
* Store discount
* Wellness programme