City of York Council is looking for an enthusiastic individual to join our housing team, as we continue to fulfil our commitment to provide and support healthy and sustainable housing in York. Role Working within the Healthy and Sustainable Homes team, the successful candidate will play a key role in administering and delivering our housing functions and involve: providing a high level of customer care responding to customer enquiries liaising with tenants, landlords and others regarding the services we offer administering our HMO licensing schemes processing applications for housing grants and loans processing applications for housing adaptations ensuring that information is recorded on the accurately on the computer systems For The Role You Will Need a “can do” attitude to challenging problems and situations, and the ability to react at pace. excellent customer, communication, and interpersonal skills good customer service skills good IT skills including use of databases Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team. The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings. For further information or an informal discussion please contact Cindy Wilson (Senior Technical Support Officer) at cindy.wilsonyork.gov.uk or 01904 554023 or Anthony Dean (Healthy and Sustainable Homes Manager) at anthony.dean.york.gov.uk Closing date: Sunday 10 November 2024 at 12 midnight Interview date: TBC but may be the week commencing 18 November and the week commencing 25 November 2024.