Job summary Calling all Administrators Our Team is expanding and we are recruiting for a fantastic opportunity here within our Head and Neck Care Group at Portsmouth Hospital University NHS Trust. You will be able to utilise your great administrative duties in this busy role based on site. You will possess excellent attention to detail to provide the administration support for our patients pathways. The duties will also involve communicating appointment and admission related information to patients, parents, carers etc. Facilitating patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy. It will be important that you are keen to demonstrate your customer service skills. It is a truly exciting time to be a part of this vital, busy, happy team and we cannot wait to receive your application If you love the sound of this job, do not delay, apply today Main duties of the job Provide administrative support to the Head & Neck Care Group such as reception duties, telephone calls, scheduling appointments, emails and data entry. Communicate appointment and admission related information to patients, parents, carers etc. Facilitate patient access to all Head & Neck services in accordance with the Trusts Joint Access Policy About us This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System Organisations within scope are as follows: Hampshire and Isle of Wight IntegratedCare Board Southern Health Foundation Trust Portsmouth Hospitals University NHS Trust University Hospital Southampton Solent NHS Trust South Central Ambulance Service Isle of Wight NHS Trust Hampshire Hospitals Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff. Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust. Date posted 17 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Full-time Reference number REF1192F Job locations Spitalfield Lane Chichester PO19 6SE Job description Job responsibilities NHS Salary Band 2 Salary: £23,615 per annum Work Location: St Richard's Hospital, Spitalfield Lane. Hours per week: Full time, 37.5 hours per week Key Responsibilities To provide an efficient and effective administrative support to all operational services provided by the Head & Neck Care Group To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries To ensure patient records and information are accurate; regularly checked and updated To ensure patients privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions To ensure Referral to Treatment (RTT) codes are correctly used and validated For further information, please refer to the Job Description Job description Job responsibilities NHS Salary Band 2 Salary: £23,615 per annum Work Location: St Richard's Hospital, Spitalfield Lane. Hours per week: Full time, 37.5 hours per week Key Responsibilities To provide an efficient and effective administrative support to all operational services provided by the Head & Neck Care Group To provide a professional, courteous and friendly customer service to colleagues and patients; to include telephone and in-person enquiries To ensure patient records and information are accurate; regularly checked and updated To ensure patients privacy is protected by maintaining confidentiality when dealing with colleagues, patients and the public To appropriately schedule appointments within the clinically required timeframe; to include all relevant requests to ensure smooth running of consultations/admissions To ensure Referral to Treatment (RTT) codes are correctly used and validated For further information, please refer to the Job Description Person Specification Experience Desirable Experience of working in a busy, challenging environment. Experience of working within the NHS; NHS IT systems, understands medical terminology. Experience of working in an office-based role. Skills & Knowledge Essential Good communication skills; written and verbal. Strong customer service skills; friendly, compassionate, approachable, helpful and displays emotional intelligence. Strong administration skills; time-management, adaptable, organised with an attention to detail. Able to use a computer. Able to use Microsoft Office Outlook; create, send and receive emails, manage mailboxes. Qualifications Essential Educated to GCSE Level, Grade C and above (or equivalent). Person Specification Experience Desirable Experience of working in a busy, challenging environment. Experience of working within the NHS; NHS IT systems, understands medical terminology. Experience of working in an office-based role. Skills & Knowledge Essential Good communication skills; written and verbal. Strong customer service skills; friendly, compassionate, approachable, helpful and displays emotional intelligence. Strong administration skills; time-management, adaptable, organised with an attention to detail. Able to use a computer. Able to use Microsoft Office Outlook; create, send and receive emails, manage mailboxes. Qualifications Essential Educated to GCSE Level, Grade C and above (or equivalent). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Portsmouth Hospitals University NHS Trust Address Spitalfield Lane Chichester PO19 6SE Employer's website https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)