To answer telephone calls and respond to all inquiries, directing the public as appropriate. Manage correspondence, perform secretarial duties, provide nursing admin support, and process patient referrals.
Process and distribute incoming and outgoing mail. Provide admin support to nursing and clinical staff.
Ensure all Emergency Care documentation is coded and filed correctly, with copies sent to relevant health care professionals. Provide non-clinical advice to patients, relatives, the public, and internal and external agencies. Responsible for ordering and maintaining stock levels for clinical and non-clinical supplies. Receive confidential information by telephone or face-to-face and input it accurately into SystmOne as appropriate.
The job requires a broad range of tasks and offers general admin and secretarial support to the team. Occasionally provide clinical coding of all patient records, ensuring all medical history is coded accurately and entered onto the clinical system, some of which is sensitive.
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