Telecoms Training Centre Lead / Assessor (Service Delivery)
Location: Bristol
Duration: Permanent
About The Role
Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long-term partnerships. They are part of the Telecom Division of a group of companies, delivering a range of essential infrastructure services to the utilities, transport, data, and telecom sectors across the UK and Ireland.
Smart City is currently looking to recruit a Telecoms Training Centre Lead / Assessor to work on our clients' Telecom Contract in the Risby region, supporting Openreach with their implementation of a full fibre network through large-scale rollouts of network build and maintenance activities including Next Generation Access technology, G.Fast, Fibre to the Cabinet (FTTC), and Fibre to the Premise (FTTP) solutions.
This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations.
Overview of Responsibilities
* Ensure the provision of a safe and secure working environment in keeping with company policy and procedure as well as any legal requirements.
* Work proactively and collaboratively with the senior leadership team, managers, and other key personnel within your responsible region to establish and maintain a programme of continual improvement.
* Oversee Training Centre performance against targets, identify trends, and exploit opportunities for improvement.
* Effective coaching of Telecoms Trainer personnel to proactively support their professional development against the industry-recognised competency framework (e.g., CAVA, AET, IQA).
* Liaise with the client to ensure accreditation standards and specifications are consistently met.
* Provide effective supervision of Telecoms Trainers to ensure a fully competent workforce.
* Collaborate with Accreditation Compliance Manager to ensure job role compliance against fully accredited workforce matrices.
* Work in collaboration with Accreditation Compliance Manager to ensure all personnel receive the necessary training prior to being put to work.
* Where necessary, create and distribute accreditation-related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned.
* Ensure that incident & accident investigations are to an exemplary standard with actions, best practice, and learning. Act as lead investigator where required.
* Ensure all associated guidance documents, standards, and specifications applicable to our operations are maintained and readily available where required.
* Ensure that the Training Centre within your area of responsibility performs and delivers to the requirements of the Terms of Reference issued by the division.
* Develop comprehensive training programs covering various aspects of telecommunications, including network infrastructure, technologies, protocols, and systems.
* Oversee the planning and execution of training sessions to ensure they meet the learning objectives of participants and are delivered effectively.
* Provide leadership and guidance to the training centre team to ensure a collaborative and supportive work environment.
* Build and maintain relationships with telecom companies, industry associations, and other stakeholders to understand their training needs and develop customised programs to address them.
* Implement quality assurance measures to maintain the integrity and effectiveness of training programs, including regular review of curriculum materials, training methodologies, and instructor performance.
* Stay updated on industry trends, best practices, and emerging technologies relevant to telecommunications training, and support staff professional development.
* Contribute to the strategic planning process for the training centre, including identifying opportunities for growth, expansion, and continuous improvement.
* Provide excellent customer service to clients, addressing inquiries and feedback promptly, and ensuring a positive experience for participants in training programs.
Skills and Knowledge:
* Experience of working across the telecommunications industry.
* Experience in training and/or assessing within the Telecommunications Industry.
* Must have a range of existing telecommunications accreditations.
* NRSWA supervisor qualifications desirable.
* Overview and good knowledge of the telecommunication industry fixed and mobile.
Qualifications and Experience:
* CAVA (Certificate in Assessing Vocational Achievement).
* AET (Award in Education and Training).
* IQA (Level 4).
* Substantial experience working in the telecommunications industry, preferably in various roles such as technician, engineer, or supervisor.
* Strong communication and interpersonal skills are crucial for delivering training sessions, providing feedback, and interacting with learners effectively.
Our benefits include:
* 25 days annual leave + Bank Holidays.
* Company vehicle and Fuel card.
* Access to our staff discount portal.
* Enrolment into our pension plan.
* Group life assurance.
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