Job summary We are seeking a passionate individual to play a pivotal role in the Operational Delivery and service development of Livewell Referral and Triage Service (LRSS). You will provide non-clinical leadership for staff within the portfolio of service ensuring staff teams can meet the needs and objectives of the service. LRSS is the entry point for health and social care services. The aim is to ensure that people only tell their story once. The team comprises coordinators, administrative, nursing, social care and therapy staff who work as a multidisciplinary team to triage and resolve referrals, enquiries wherever possible. The team manage referrals from both the public and from professionals which are worked on by the team as well as being directed to other teams where appropriate. This means we are directing referrals to the right people with the right skills, so people using our services get access to the help they need in a timely way. Main duties of the job This post will work collaboratively with our integrated localities structure, alongside operational managers and practice leads to deliver the objectives and to support good outcomes for people using the service. As this role is instrumental in driving integration forward, it is desirable for the post holder to have knowledge and experience of working within health and social care settings and be committed to supporting integrated working. You will need to demonstrate excellent leadership and project management skills with a proven track record of working with services, teams, staff and service users to develop and improve systems and structures. This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility. Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity. All Livewell staff are expected to be able and willing to work across a 7-day service. About us Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs. As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other. We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well. Valuing our employees making an investment in their development a priority. We offer: Protected CPD time for registered staff Various development pathways and ongoing regular training packages for all staff Leadership & mentoring programmes Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training A Robust Preceptorship A bespoke induction programme Existing members of the NHS Pension Scheme can continue their membership when they join the organisation. Date posted 18 October 2024 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year pa, pro-rata Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number B9832-2024-SM-110 Job locations Crownhill Court Tailyour Road Plymouth PL6 5DH Job description Job responsibilities The post holder will develop and operationally manage integrated community teams within the operational structure of Livewell Southwest by: developing the services in response to the changing needs of patients, commissioners and changes in legislation, policy and guidelines ensuring that care and interventions delivered are of a high quality, supported by relevant outcome measures, performance targets and financial indicators managing the budget, contract and business planning managing the facilities & equipment in order to maximise service delivery managing internal and external communication and service information systems managing personnel, including workforce planning, recruitment and selection, staff development and performance management developing multi-disciplinary team and inter-agency working in order to optimise patient care closer to home leading on patient involvement within the service Job description Job responsibilities The post holder will develop and operationally manage integrated community teams within the operational structure of Livewell Southwest by: developing the services in response to the changing needs of patients, commissioners and changes in legislation, policy and guidelines ensuring that care and interventions delivered are of a high quality, supported by relevant outcome measures, performance targets and financial indicators managing the budget, contract and business planning managing the facilities & equipment in order to maximise service delivery managing internal and external communication and service information systems managing personnel, including workforce planning, recruitment and selection, staff development and performance management developing multi-disciplinary team and inter-agency working in order to optimise patient care closer to home leading on patient involvement within the service Person Specification Specific Skills Essential Excellent communication skills Ability to present written information in a concise format Good analytical and reasoning skills Effective negotiating and influencing skills Good IT skills Ability to interpret corporate strategic objectives Ability to understand and drive service redesign Personal credibility, with the ability to quickly gain the confidence of others including clinicians, managers, staff and users of the service Inspires others and leads by example Ability to work with the colleagues and develop large and complex teams Able to work under pressure and to tight deadlines Self-motivated Initiative and ability to work with minimum supervision Exemplary personal standards of conduct and behaviour Able to facilitate change and make things happen Knowledge Essential Highly developed knowledge & proven evidence-based experience in delivering against a range of performance targets Knowledge of Integration agenda Desirable Project manager experience Experience Essential Demonstrable experience within Adult Social care and of operational management with a complex organisation Proven management experience including effective people management Significant experience of change management including service redesign techniques Demonstrable track record and experience of delivering targets and improving services Qualifications Essential Masters degree or equivalent experience to evidence working at this level Professional clinical qualification and registration Continuing management development to postgraduate level or equivalent experience to evidence working at this level Person Specification Specific Skills Essential Excellent communication skills Ability to present written information in a concise format Good analytical and reasoning skills Effective negotiating and influencing skills Good IT skills Ability to interpret corporate strategic objectives Ability to understand and drive service redesign Personal credibility, with the ability to quickly gain the confidence of others including clinicians, managers, staff and users of the service Inspires others and leads by example Ability to work with the colleagues and develop large and complex teams Able to work under pressure and to tight deadlines Self-motivated Initiative and ability to work with minimum supervision Exemplary personal standards of conduct and behaviour Able to facilitate change and make things happen Knowledge Essential Highly developed knowledge & proven evidence-based experience in delivering against a range of performance targets Knowledge of Integration agenda Desirable Project manager experience Experience Essential Demonstrable experience within Adult Social care and of operational management with a complex organisation Proven management experience including effective people management Significant experience of change management including service redesign techniques Demonstrable track record and experience of delivering targets and improving services Qualifications Essential Masters degree or equivalent experience to evidence working at this level Professional clinical qualification and registration Continuing management development to postgraduate level or equivalent experience to evidence working at this level Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Livewell Southwest Address Crownhill Court Tailyour Road Plymouth PL6 5DH Employer's website https://www.livewellsouthwest.co.uk/ (Opens in a new tab)