Benefits: Flexibility to work on-site at one of our VPG sites, hybrid or fully remote Full time and part-time hours available Productivity bonus (up to 40%) Life Assurance / Death in Service Private Medical Insurance Enhanced Absences (annual leave, sick pay, parental leave) Employee discounts (supermarkets, high street, cinema & travel) Learning & Development opportunities Dog friendly offices Responsibilities: Ensure that all clinical pathology reporting and interpretations of laboratory submissions are performed and completed each working day, with a customer-centric approach. Ensure that all turnaround times are met, and that client support and satisfaction are guaranteed. Dealing with telephone calls, emails, answerphone messages and post in a timely and appropriate manner or forwarding them to the appropriate person. Interact and support lab staff in day to day operations and so results are reported as quickly and thoroughly as possible. Deliver a market leading pathology service to all clients of VPG, including client and student education, projects and research (internal and external) aiming at improving the service according to individual agreements and as agreed with the Head of Pathology and Director of Pathology. Expanding and maintaining professional standards by fulfilling CPD requirements. Contribute to the Saturday Rota Knowledge, Skills, Attributes & Experience: Essential An accepted Veterinary medicine degree from an RCVS approved and accredited institution. RCVS membership (or equivalent for non-UK applicants). Board Certification and Specialisation in ACVP, ECVP, FRCPath (Board Eligible Candidates will also be considered). Excellent computer skills, including good understanding of applications such as Word, Excel, and PowerPoint. A friendly, confident and polite telephone manner. Ability to work quickly and accurately under pressure. Client oriented mindset - ability to deliver the highest level of customer care to clients, at all times. Good skills in accuracy and numeracy. Ability to communicate with a wide range of levels of staff within the laboratory. Well-developed interpersonal and team working abilities. Able to concentrate for a prolonged period of time. Good time management and organisational skills. Desirable Board Certification in ACVIM, ECVIM, or other internal medicine specialisation/accreditation. Other additional training or research in a veterinary related field (i.e.: residencies, internships, PhD). Experience in teaching, coaching and training (e.g., students, laboratory staff and residents).