CUSTOMER SERVICE AND RETURNS CO-ORDINATOR JOB SUMMARY:
Our client is looking to enhance their team with an additional customer service co-ordinator. This role would suit someone with previous customer service experience, and a willingness to learn new things. This position offers variety of both customer service and administration tasks, as well as the opportunity to develop in time, within a growing organisation. Our client has stunning, state of the art offices in Poole, with free parking on site, and a hybrid work arrangement on offer for all staff (after initial training). In addition to training, the Customer Service Co-Ordinator would have the opportunity to earn an annual bonus, on top of annual salary, and additional benefits.
RESPONSIBILITIES OF THE CUSTOMER SERVICE CO-ORDINATOR:
1. Act as the primary contact for customer service queries – largely via email, but also over the phone as required – managing queries from stock availability, pricing information through to delivery issues with orders.
2. Process orders and oversee the order process through to final invoice.
3. Interact with sales reps and agents in relation to customer accounts, queries and any associated issues with orders, deliveries, and returns.
4. Work closely with both customers and internal teams (sales, marketing, warehouse) to ensure that queries are dealt with efficiently.
5. Arrange for shipment of goods to customers – dealing with couriers, third party service providers, as well as the warehouse/distribution team to ensure items are dispatched.
6. Compile weekly forecasts for the warehouse to ensure they are aware of any changes to pricing, products, and new released items.
7. Update internal systems and spreadsheets to ensure that records are kept up to date at all times.
8. Work with both internal systems and Microsoft Office, so confidence in the use of various systems and computer packages is essential.
KEY SKILLS / EXPERIENCE REQUIRED:
1. A minimum of 2 years’ experience working in a customer service role is essential, as you will be liaising with people at all levels daily.
2. Confidence with systems and spreadsheets is essential – while training will be provided, you need to be a confident systems user to quickly learn.
3. Excellent communication skills, both written and spoken – you will liaise with customers and internal teams over the phone and via email.
4. We are looking for a team player who enjoys collaborating with colleagues and is happy to contribute ideas to the team.
Our client offers a competitive basic salary, plus an annual bonus, and hybrid working. They are ideally looking for someone who would be happy to work from their stunning offices in Poole at least twice a week but would be open to offering more flexibility, depending on experience, if required.
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