Job summary
Nantgarw Road Medical Centre islooking for a part time (30 hours over 5 days) receptionist/administrator to work with our hard working, committed andfriendly team.
Main duties of the job
Candidates must be computer literateand have a good telephone manner and the ability to work under pressure. Previous experience in a surgery or NHSenvironment and experience of EMISweb or Vision computer system a distinctadvantage. Duties include answering the telephone, booking appointments,patient follow up for test results, coordination of requests for medicalreports, stationery ordering, processing of incoming correspondence.
About us
We are a 4 partner / 8 GP training practice (with three trainers) working from a modern premisesclose to the A470, and a branch surgery in the aber valley.
Weoffer a supportive environment, and good working facilities.
Job description
Job responsibilities
1. Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
2. Maintaining and monitoring the practice appointments system
3. Acting on tasks sent by GPs arranging patient follow up
4. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are care navigated to the appropriate healthcare professional
5. Processing and distributing incoming (and outgoing) mail. Including sending post on rota
6. Taking messages and passing on information
7. Filing and retrieving paperwork
8. Processing repeat prescriptions in accordance with practice guidelines
9. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
10. Sorting, Scanning, Workflow of incoming post
11. New patient registration
12. New patient signposting regarding 'unhealthy behaviours'
13. Workflow administration
14. Care navigation
15. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
16. Providing clerical assistance to practice staff as required from time to time
17. Ordering, re-ordering and monitoring of stationery and other supplies [2nd Line]
18. Following emergency procedures, and identifying risks within the surgery environment
19. Any other duty applicable to grade, as requested by Practice Manager or deputy
20. Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Information about patients should not be disclosed in public domain regardless of nature of information.
Health & Safety:
The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.
Equality and Diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
Thepost-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.
Communication:
The post-holdershould recognize the importance of effective communication within the team andwill strive to:
Communicate politely and effectively with other team members Communicate politely and effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
Thepost-holder will:
Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.
Person Specification
Experience
Essential
21. 1. Experience
22. Experience of working in a public reception environment
23. Experience of telephone switchboard operation
24. Experience of EMIS WEB clinical system/or another GP system
25. Experience of Microsoft Office software
26. Audio typing
27. Experience of dealing with the public/patients
28. 2. Knowledge/Skills
29. Advanced numeracy skills
30. Excellent keyboard and computer skills
31. Excellent communication skills
32. 3. Qualities/Attributes
33. An understanding, acceptance and adherence to the need for strict confidentiality
34. Ability to use own judgement, resourcefulness and common sense
35. Ability to work without direct supervision and determine own workload priorities
36. Ability to work as part of an integrated multi-skilled team
37. Pleasant and articulate
38. Able to work under pressure
39. Able to work in a changing environment
40. Able to use own initiative
41. 4. Other
42. Flexibility of working hours/ able to work at the desired times
43. Experience of Primary Care
44. Car driver/clean licence
Desirable
45. Experience of
46. Docman, Acurx, econsult, WCCG, GPTR systems desirable