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About Our Client
Our client is a well-established organisation within the Professional Services sector. With a sizeable team based in Dartford, they are recruiting for two client delivery support officers to join their team!
Job Description
* Be responsible for client operational delivery of Bureau Services such as Invoice Validation, Tenant-On-Charging and Portfolio Management.
* Ensure that all agreed client SLAs/KPIs are achieved and reported to the Client Delivery Lead.
* Communicate quickly, regularly and clearly with the client in a professional manner, on the telephone and via email.
* Manage the relationship with the client throughout the business cycle.
* Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.
* Liaise with other members of the company to resolve any client queries quickly and efficiently.
* Provide cover for your colleagues work when absent and help other members of your team and other teams during busy times by demonstrating a flexible approach to work.
* Aspire to be a super user of the main systems and processes used by the team.
* Support with training other team members to enhance their performance and productivity.
* Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.
* Contribute to efficiency and business improvement projects when required.
* Support with queries and escalations from across the business, where these cannot be dealt with within the client 'Cell' in which they arise.
The Successful Applicant
A successful Client Delivery Support should have:
* Excellent communication and customer service skills
* Previous administrative experience
* Maths GCSE C or above is essential
* Able to adapt and multitask
* Able to take initiative
What's on Offer
* A competitive salary ranging from £22,000 - £24,000
* An opportunity to work in a friendly and supportive team environment.
If you are a dedicated team player with a passion for delivering high-quality client service, we encourage you to apply for this Client Delivery Support position.
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