Job Description - Conference & Events Floor Manager (HOT0BBF4)
Job Number:
HOT0BBF4
Work Locations:
DoubleTree Brighton Metropole, Kings Road, Brighton BN1 2FU
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
* Free and healthy meals when on duty
* Grow your Career: your next position could be as an Assistant Food & Beverage Manager
* Personal Development: programmes designed to support you at every step of your career
* A chance to make a difference: through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Discounted Car Parking
* Up to 4 weeks temporary accommodation: if relocating at a discounted rate
* Modern and inclusive: Team Member’s areas
What will I be doing?
The Hilton Brighton Metropole is now recruiting for a Conference and Events Floor Manager to focus on the bars and beverage function of the department. The successful candidate will be responsible for managing floor operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met. Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stay for all our guests, with guidance on locally immersive experiences where desired.
Rate of pay: £26,000 per annum
What will I be doing?
The successful candidate will manage Conference and Events Floor operations. You will be passionate about delivering an excellent Guest and Member experience whilst optimising sales and providing leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Manage Conference and Banqueting floor operations
* Maintain exceptional levels of customer service
* Ensure compliance with brand standards
* Evaluate guest satisfaction levels with a focus on continuous improvement
* Awareness of trends and propose ideas to build the range and quality of Conference and Banquet
* Optimise sales and contain costs, identifying any areas for action
* Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
* Ensure that training is carried out on an ongoing basis
* Ensure communication meetings are conducted and post-meeting minutes generated
* Manage staff performance issues in compliance with company policies and procedures
* Recruit, manage, train and develop the Front Office team
* Assist other departments wherever necessary
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Strong knowledge of hotel/leisure/service sector
* Experience in a busy bar environment
* Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
* Exceptional communication skills
* Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* High volume events experience in hotel/Events Centre or similar
* Bar experience preferred
* Degree or diploma in Hotel Management or equivalent
* Passion for delivering exceptional levels of guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest
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