Summary
The post-holder will form a key part in the day-to-day processes of the HR administration team working to provide timely, accurate and professional administrative support to HR and a wide range of different areas and projects that impact the departments.
Wage
£19,781 a year
Training course
HR support (level 3)
Hours
Monday - Friday, between 9am and 5pm.
36 hours 30 minutes a week
Start date
Tuesday 1 July 2025
Duration
2 years
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Purpose of the role
This is an exciting opportunity to join the School of Clinical Medicine. The Departments of Radiology, Surgery, Paediatrics, Obstetrics & Gynaecology and Genomic Medicine have clustered their Professional Services staff to form one integrated team with specialist groups in HR, Finance and Education. This team will manage all administrative matters across the five departments. The post-holder will form a key part in the day-to-day processes of the HR administration team working to provide timely, accurate and professional administrative support to HR and a wide range of different areas and projects that impact the Departments.
Key responsibilities:
Becoming an apprentice at the University of Cambridge is an excellent opportunity to gain experience and training. You will learn on the job by working with an experienced professional service team and have allocated study time to complete coursework. You will contribute to the daily organisational tasks of a highly successful team.
* Provide administrative support across all HR functions
* Assist with HR administration in accordance with university policies and procedures, including recruitment, probation, performance & development reviews, starters & leavers, holiday & sickness records, visiting workers, contract extensions, and investigations
* Receive calls and take messages, liaise with other departments and organisations
* Organise small-scale events or meetings (book rooms, order refreshments, send out invites and directions etc.), and organise routine travel arrangements.
* Handle enquiries and correspondence as the first point of contact, reply to straightforward enquiries and refer others as appropriate, sort and distribute incoming posts, and monitor the general email inbox to ensure all enquiries are responded to or passed to relevant members of staff.
* Assist with the organisation of larger events including the Welcome Induction sessions, Wellbeing initiatives and staff training courses
* Assist with maintaining filing and data management to GDPR standards
* Provide comprehensive support to the Senior HR Coordinator, picking up duties where required
Successful completion of the apprenticeship will lead to a Level 3 qualification in HR Support through the awarding body, CIPD.
Where you’ll work
Addenbrookes Hospital
Hills Road
Cambridge
CB2 0QQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WEST SUFFOLK COLLEGE
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
The learner will be studying the HR Support Level 3 Apprenticeship Standard qualification, including study for the CIPD Level 3 Foundation Certificate in People Practice.
Requirements
Essential qualifications
GCSE or equivalent in:
* Maths, English and Science (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Team working
* Initiative
* Organisation skills
Other requirements
When considering this opportunity, think about the career progression paths available, the supportive company culture, and the comprehensive training and development programs we offer. Please consider that you are required to work on-site up to 4 days a week.