We’re looking for a Customer Service Administrator to join our Customer Services team.
Location: Hybrid – Currently three days in the office and two days from home.
Purpose of the Role:
This role sits within the Customer Services Team at Redditch who ensure we provide our customers with the benefit of our knowledge, experience, and support for when placing and managing our Customer’s orders through to delivery, as well as ensuring the creation of Export Document packs. We strive to be proactive in keeping our Customers informed and dealing with a wide range of queries including complaint resolution, stock enquiries, transport options and costs, and overall order book management. Delivering professional, friendly, and efficient customer service in line with our Customer Promise.
You will work with the rest of the CS team, Sales, Operations, Hauliers, and all aspects of the supply chain to ensure our service is of the highest level, using support from other departments and effectively communicating with our customers.
What’s In it for You?
The Rewards:
* Holiday: 25 days rising to 30 days with service, plus bank holidays
* A company pension contribution of up to 10%
* Private healthcare for you, with the option to add family
* Group life cover at 6x your annual salary
* Global Income Protection (PHI)
* Enhanced maternity and paternity pay
* Staff discount platform & Cycle to Work scheme
* Dedicated Service Awards for reaching key milestones
* Selected discounted Sika products
The Support:
You will be supported by the Customer Services Supervisor and will work alongside current Customer Service Administrators in both domestic and export orders, as well as a host of people from across our business who will play a part in building your knowledge of our business and ways of working.
Day to Day Responsibilities:
* Order Processing - Processing orders accurately with appropriate charges and document creation as applicable
* Work with customers to ensure orders are dispatched on time and in full
* Manage customer expectations in a proactive manner via telephone/email
* Ensure customer queries/concerns/complaints are logged in the relevant databases
* Raise POs on 3rd party suppliers as and when required, ensuring orders are accurately processed to ensure dispatch on time in full
* Ensure correct procedures are followed when processing these transactions
* Ensure procedures are met and databases are maintained when carrying out your function to minimize the risk of error and subsequent loss of revenue to the business
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