Reporting to the Clinical Trials Coordinator, this is a new role within our successful Commercial Clinical Research Trials Unit. Your job will be to take an active role in the identification of eligible patients, recruiting and consenting them into a trial, as well coordinating wider patient communications, engagement, and support. In successful trials, the patient is the VIP and it will be an essential part of your role to ensure they have a positive experience throughout. You will ideally have a clinical background, e.g. Healthcare Assistant or Nurse, so that you can assist the team as required, but your primary focus will be on patient recruitment, retention, and engagement.
This varied and rewarding role would suit a highly motivated, meticulous individual with a personable and flexible approach. The role provides the opportunity to grow a diversity of skills and learn from experienced team members in areas such as clinical research, data management, and rare diseases.
Main duties of the job
Patient Inclusion and Engagement
* Raise patient awareness of upcoming and actively recruiting studies in the most appropriate settings.
Recruitment and Retention
* Collaborate effectively with Sponsors and the Clinical Research Trials team to understand study recruitment needs and timelines.
Clinical Support
* Support the research team to coordinate clinic visits, examinations, assessments and ensure accurate record keeping.
About us
Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.40,000 patients. As a group, we’ve grown rapidly and now employ more than 140 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.
Our goal is to deliver on the ambitions laid out in the GP forward view in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large Commercial Clinical Research Trials Unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.
Job responsibilities
Your Responsibilities
Patient Inclusion and Engagement
* Raise patient awareness of upcoming and actively recruiting studies in the most appropriate settings, working with the Mereside Medical Operations Team to make best use of available fora, including but not limited to:
* Advertising in local newsletters.
* Online website and social media, including video.
* SMS targeted at eligible patient groups.
* Ely PCN teams.
* Ely Integrated Neighbourhood.
* Relevant local in-person events.
* Oversee patient participant feedback surveys and analyse results to improve future patient experience.
* Identify demographic gaps in patient engagement in research trials, and work to identify ways to improve their inclusion.
* Act as a resource and support to patients and their relatives, explaining practical aspects of clinical trials.
Recruitment and Retention
* Collaborate effectively with Sponsors and the Clinical Research Trials team to understand study recruitment needs and timelines.
* Stay up to date with industry trends and innovations related to clinical research recruitment and advertising.
* Work with the Clinical Trials Coordinator to ensure the recruitment of participants to sponsor timelines and allocated participant target for all studies.
* Design and run appropriate reports in SystmOne to effectively identify patients who are potentially eligible.
* Review potential patient's medical records against inclusion/exclusion criteria to filter eligibility.
* Monitor and report on recruitment progress, identify barriers to recruitment and adjust strategies as needed to ensure timely participant enrolment.
* Support participants throughout their trial journey, ensuring that they have an excellent experience throughout and stay engaged for the complete study duration.
* Pro-actively identify barriers to retention, especially on longer-term studies or studies that have higher demands on patients, and work to lower or remove them.
Clinical Support
* Support the research team to coordinate clinic visits, examinations, assessments and ensure accurate record keeping.
* Where necessary support the timely flow of patients through studies, attend clinics, perform study related procedures for example venepuncture, vital signs, ECG but not limited to.
* Complete basic laboratory processing of human samples.
* Contribute actively to personal and team compliance with ICH/GCP, GDPR, ALCOA principles, regulatory, ethical requirements, and Pharmaceutical company written standards to maintain high quality throughout the recruitment and advertising process and support inspection readiness.
Person Specification
Experience
* You should have or be:
* Clinically trained to at least Healthcare Assistant level.
* Experienced using SystmOne or similar patient data systems, and confident using a range of modern technologies including online software platforms, social media, MS Office, Teams, Excel, Word, etc.
* Prior experience using a range of marketing and advertising tools, including online, to increase patient awareness, engagement, and ultimately recruitment into trials.
* An excellent communicator, happy to reach out to potentially eligible patients on a speculative basis, and effectively explain the potential benefits of participating in trials to them personally and to the wider population, as well as explain information regarding the studies and their requirements, eligibility criteria etc.
* Committed to patient inclusion and understanding barriers and solutions to engage harder-to-reach groups.
* Committed to culture of collaboration, high performance and continuous improvement, with a problem-solving mindset.
* Ability to multitask and prioritise managing a variety of projects simultaneously.
* Ability to work unsupervised taking responsibility for own actions, including appropriate use of initiative and problem solving.
* It would be an advantage if you also:
* Have prior knowledge and understanding of complex topics (e.g. clinical topics, GDPR and informed consent), such that you are able to explain them in a clear and accessible way.
* Had prior experience of working on commercial clinical research trials in a Primary Care Setting.
* Had prior experience of running sometimes complex reports in clinical data systems to identify potentially eligible patients, in order to create and maintain study databases to track the recruitment and progress of clinical studies.
Qualifications
* Clinically trained to at least Healthcare Assistant Level.
* Have prior knowledge and understanding of complex topics, such as, clinical topics, GDPR and informed consent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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