This post is only open to internal applicants.
NHS AfC: Band 4
Main area: Plastic Surgery
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Part time - 30 hours per week (Monday to Friday)
Job ref: 339-ASCR0200-LGG
Site: Southmead Hospital
Town: Bristol
Salary: £26,530 - £29,114 Per annum, pro rata
Salary period: Yearly
Closing: 21/04/2025 23:59
Job overview
The Patient Pathway Coordinator is responsible for overseeing all aspects of the patient pathway, from referral to treatment and follow-up care within Plastic Surgery.
The key tasks involve managing the outpatient and inpatient waiting lists in accordance with Government Access Targets and the Trust’s Patient Access Policy to ensure efficient and effective use of available resources.
To manage the waiting lists for a team of clinicians and coordinate admissions associated with pre-operative assessment clinics and theatre lists, including outpatient clinics.
To play a central role within these services and work closely with colleagues, staff in other departments, GPs, patients, and the general public.
To exercise initiative, independent judgment, and decision-making with situations arising from the duties described below to ensure an effective, high-quality service.
Work with the senior management team to resolve capacity issues, escalating any shortfalls to the Support Manager and Performance and Operations Manager if required.
Ensure good data quality, including checking patients out on the CareflowPAS (Patient Administration System) to ensure appropriate income generation and accurate RTT and income data.
Managing multiple waiting lists for clinicians to ensure patients are booked correctly and in accordance with RTT.
Main duties of the job
* To work as part of a clinical team ensuring that patients are admitted efficiently for procedures and inpatient and day-case operations within national guidelines and in accordance with the Patients Access Policy.
* To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient admissions.
* As appropriate, schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, and operation dates ensuring that patients are informed.
* Provide administrative support to consultant/clinical teams including the management of clinician’s diaries/timetables.
* To liaise with partner organisations to assist in facilitating the treatment of patients.
* To ensure that kit necessary for procedures has been identified.
* To ensure that valuable theatre resources are utilised to maximum potential, including replacing short notice cancellations.
* Provide information service for elective patients (including distressed and anxious patients/relatives as required).
* Regular communication with consultant teams, clinical staff, and directorate management to enable efficient processes.
* Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
* To undertake additional administrative tasks and responsibilities within the specialty/clinical division as required by the division or assistant general manager.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire, and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Person specification
Work Experience
* Experience in NHS or similar organisation.
* Experience of working as part of a team in a multi-disciplinary environment.
* Experience in managing spreadsheets and data tracking.
* Experience managing waiting lists in line with BNSSG Elective Care Access Policy.
Knowledge/Skills/Abilities
* Experience in meeting objectives and deadlines.
* Ability to analyse data and understand how this may be used to undertake capacity/demand planning.
* Able to develop good working relationships among team, colleagues, and clinical staff.
Personal Qualities/Special Circumstances
* Ability to work flexibly to meet the needs of the service.
* Attention and an eye for detail.
* Ability to use own initiative.
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
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