Alexander Lloyd are partnered with a Transforming Pensions Administration Service on the hire on a new Pensions Centre Manager for their Darlington office on a hybrid working model.
You must have experience in Pensions to be considered for this role!
The Role
We are seeking a dedicated and experienced Pensions Centre Manager to lead the Pensions Centre teams, ensuring the delivery of a high-quality, member-first administration service. This role is crucial in securing the futures of our members by providing an efficient and effective service to trustees, employers, and members.
As the Pensions Centre Manager, you will ensure a 'right-first-time' service, consistently meeting SLAs and member satisfaction measures. Utilising operational insights and management information (MI), you will maintain a clear understanding of resource requirements and proactively address challenges to ensure seamless service delivery.
Key Responsibilities:
1. Lead and manage the Pensions Centre teams to deliver a member-focused, high-quality administration service.
2. Ensure SLAs and member-first measures are consistently achieved.
3. Use MI and operational data to drive sound business decisions and address resource challenges effectively.
4. Foster a culture of continuous improvement, implementing innovative solutions to enhance efficiency and service quality.
5. Support, coach, and me...