This role is based within the clubhouse and supports the
senior golf team with the smooth running of the Pro-shop and golf related
services.
Located at the centre of resort activities, the retail and
golf teams are the first point of contact for golfers, residents, visitors,
members and guests on property. This is a sales focused role that requires a
detailed knowledge of all products and services on offer, with an emphasis on
Pro-shop goods, merchandise and stock. The role requires cross-departmental
communications and a close working relationship with the food & beverage
and resort services teams on the delivery of seamless 5-star guest experiences.
The role operates on a shift-based system and hours of work
vary in line with the needs of the business. Afternoon and evening work
required along with rotational weekend working.
Contract: Permanent, 40 hours per week
Reports to: Director of Golf
Key Duties & Responsibilities:
* Provide a
warm and welcoming reception and environment for all patrons
* Assist with
the day-to-day running of the Pro-shop and retail activities
* Daily
promotion and upselling of Pro-shop goods to maximise sales
* Regular
display cleaning and refreshing, stock management, reordering and storage
* Process
orders, bookings and tee-time requests including email and telephone enquiries
in a friendly and efficient manner
* Assist with
point-of-sale activities including cash handling and other functions
* Maintain a
detailed knowledge and understanding of all site-wide products and services
* Promote and
upsell site wide services and facilities where possible
* Communicate
operational and management information to golfers as required
* Any duties
required by management to ensure the delivery of 5-star services
Qualifying Criteria:
* Previous golf or sports hospitality experience advantageous
* Excellent communication and interpersonal skills
* Confident and friendly personality
* Passion for sales and delivering exceptional
customer services
* Commitment to high quality standards and keen
eye for detail
* Team player with an ability to multi-task
* Positive and flexible approach to work
* Good time management and timekeeping
* Proof of eligibility to work in the United
Kingdom
Note: This job description is not all
inclusive and is intended as an outline of the responsibilities and
requirements of the role. The role and duties will evolve in line with the
needs of the business.