You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person specification Qualifications Essential criteria Minimum 5 GCSEs or NVQ Level 3 (or equivalent) Experience Essential criteria Dealing with the public on the phone Working as part of a team Good Telephony Skills Desirable criteria Health service experience Experience of working in a Call Centre environment Experience of working within a multi-disciplinary / multi-agency team. Skills Essential criteria Excellent interpersonal skills Ability to communicate in a confident manner with the general public and/or demonstrate evidence of customer service skills Able to work independently or as part of a team Ability to follow and interpret policies and procedures Analytical approach to work Ability to work under pressure and remain calm Typing / word processing skills Flexible approach to work Knowledge Essential criteria Ability to work within clearly defined limits Ability to add value and exercise own initiative Special Requirements Essential criteria Regular shift work, including weekends and public holidays Able to commute to work in unsociable hours Desirable criteria Ability to speak Welsh