Senior Customer Service Manager
* Global Manufacturing Business
* Management of teams across UK & Europe
* £55,000 - £65,000 plus bonus & benefits (disclosed below)
* Leeds with Hybrid approach
Client Details
Page Group are working with a Global Manufacturer who are a market leader within their industry and are now looking for a Senior Customer Service Manager to join them at their offices in Leeds. This role will oversee teams across the UK, Germany, France & Denmark, and will be key as the business continues to achieve key objectives.
Description
* Overall responsibility for European Customer Service Strategy and activities, with 3 direct reports and a wider team of 13 FTE
* Process and Procedures: ensure processes are standardized across all European sites, ensuring procedures are fit for purpose and service provided is identical across all sites
* People Management: Provide direct management to 3 FTE (UK & Europe) ensuring they have all the tools and resources available to be successful and support business-wide objectives
* Customer Service: Create a culture of world-class service across the business area, ensuring European B2B customers are satisfied and encourage retention
* Stakeholder Management: Build strong internal relationships across Production, Commercial, Logistics, Supply Chain, and Finance
* Order Management: Manage the cradle-to-grave process for customer orders, ensuring customers are kept up to date with any potential changes, assigning orders, working closely with production planning, and arranging logistics and export documentation
* Logistics and Export: Ensure correct export processes and documentation in line with regulations, along with arranging and managing logistics with both internal and 3rd party carriers
* Continuous Improvement: Drive continuous improvement activities across the customer journey, identifying ways to improve service levels, efficiency, productivity, and communication
Profile
Essential
* Experience in a similar customer service management role
* Experience in a manufacturing/supply chain/export environment
* Strong customer-focused approach
* Extensive stakeholder engagement
Desirable
* European Language (French or German)
* Knowledge of export documentation
* Management of multiple teams or multi-site operations
Job Offer
This is a fantastic opportunity to join a true industry leader within the Global Manufacturing Space.
Based in Leeds, the role will require occasional travel to other sites. A hybrid approach is on offer with 2 days working from home.
Salary: £55,000 - £65,000
Bonus: Up to 15% (business and personal performance)
Pension: Up to 11% employer contribution
Holidays: 25 Days plus bank holidays with the ability to buy and sell up to 5 extra days
Private Medical: Yes
Life Assurance: x6
Free On-site Gym: Yes
Free Parking: Yes
Many more salary sacrifice benefits are available.
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