Job Description Job title: Claims Handler - Personal Injury Salary: £45,000 Location: York, Glasgow or Colchester - Hybrid OVERVIEW We're working with a prominent insurance company to identify an experienced Claims Underwriter with a specialism in non-motor injury claims to join their organisation. The successful candidate will manage a portfolio of personal injury and medical malpractice claims, ensuring top-tier service delivery to both customers and key brokers. RESPONSIBILITIES Fully manage a portfolio of personal injury and medical malpractice claims from initial notification to resolution. Review and confirm their policy coverage position. Develop and implement claim strategies, including the selection and management of external advisers and experts. Liaise and negotiate with customers, brokers, claimants, and their representatives. Demonstrate excellent file handling and claims management through proactive portfolio management, accurate reserving, and effective risk and indemnity costs management. Promote and deliver a continuous improvement culture within the UK Casualty Claims team to enhance the customer experience. Collaborate with underwriters to support business development and product enhancement. Contribute to the continuous improvement of our Claims service by identifying areas of opportunity and creating innovative solutions. Experience Qualified solicitor, legal executive, paralegal, CII claims professional, or insurance claims handler with a minimum of 3 years’ experience in handling personal injury and/or medical malpractice claims. Strong policy coverage knowledge and experience across a broad range of policies and business types. Robust understanding of litigation, legal processes, and dispute resolution methods. Excellent organisational and communication skills. Commercial acumen with the ability to understand the broader impact of claims decisions on the UK business. Outstanding interpersonal skills and the ability to establish lasting relationships within the team, the wider business, and external partners. Results-driven with the energy and determination to succeed in a fast-paced environment. If you have the relevant experience or know someone that does, please contact me now on 07458 162845 or email us at adminlawesgroup.co.uk