Job summary Band 3 - Speech and Language Therapy Admin Supervisor We are looking for a confident and efficient person with leadership skills to join our busy Speech and Language Therapy administration team based in Wrexham Child Health Centre. You will be working alongside another band 3 supervisor to support the friendly team. This is a part time post, 22.5 hours per week, to be worked over 3-4 days. The ability to speak Welsh at level 4/5 is essential for this role. Main duties of the job You will have supervisory responsibility for the SLT administration team which will include conducting PADRs, informal attendance and performance issues, working with an identified clinical team lead to escalate any formal staff issues. The role includes coordinating Speech and Language Therapy appointments and alterations to clinics. You will be responsible for setting up the clinic slots working closely with service managers on time slots and clinic patterns, ensuring that patients are booked in line with local and national targets, and co-ordinating the utilisation of clinic slots. The role also includes inputting patient referrals on to the patient administration system, distribution of reports and scanning. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 17 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum, pro rata Contract Permanent Working pattern Part-time Reference number 050-AC793-1024 Job locations Wrexham Child Health Centre Croesnewydd Road Wrexham LL13 7TD Job description Job responsibilities Excellent IT skills, ideally in using a hospital administration system (or similar) are essential and youll need to be an excellent, tactful communicator, who demonstrates a helpful and professional manner at all times, and in particular be sensitive to the needs of those with speech and language difficulties. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, parents, carers, relatives, medical staff and other services, using the telephone and in writing, with courtesy and discretion at all times. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities Excellent IT skills, ideally in using a hospital administration system (or similar) are essential and youll need to be an excellent, tactful communicator, who demonstrates a helpful and professional manner at all times, and in particular be sensitive to the needs of those with speech and language difficulties. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, parents, carers, relatives, medical staff and other services, using the telephone and in writing, with courtesy and discretion at all times. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications and/or Knowledge Essential NVQ level 3 or equivalent knowledge / experience Desirable Understanding of Health Board Policies and procedures Knowledge of WG guidelines in relation to patient booking Experience Essential Previous clerical experience and Administration Processes / Previous customer service and co-ordinating experience Desirable Customer Service Experience, Experience of dealing with the public / Experience of supervising other colleagues Aptitude, Skills and Abilities Essential Able to demonstrate situations where effective leadership and management skills have been used Be able to demonstrate tact and diplomacy when working with others Ability to work and problem solve under pressure whilst achieving targets Ability to speak Welsh Person Specification Qualifications and/or Knowledge Essential NVQ level 3 or equivalent knowledge / experience Desirable Understanding of Health Board Policies and procedures Knowledge of WG guidelines in relation to patient booking Experience Essential Previous clerical experience and Administration Processes / Previous customer service and co-ordinating experience Desirable Customer Service Experience, Experience of dealing with the public / Experience of supervising other colleagues Aptitude, Skills and Abilities Essential Able to demonstrate situations where effective leadership and management skills have been used Be able to demonstrate tact and diplomacy when working with others Ability to work and problem solve under pressure whilst achieving targets Ability to speak Welsh Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address Wrexham Child Health Centre Croesnewydd Road Wrexham LL13 7TD Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)