Business Service and Provisioning Executive
Full-time
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Salary: £22,308 rising to £23,000 following probation
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours)
Key Responsibilities:
* Incoming Customer Service Call / ticket Handling within service level agreements.
* Complete account changes such as but not restricted to Account Holders Name, billing Address, Barring Roaming, Spend Caps, process New Connections and upgrades (EE, O2 & Voda) maintain and update network portals.
* Delivery Updates To awaiting Customers.
* Outsourced Partner Service Support.
Minimum Requirements:
* Experience in B2B Customer Service.
* Ability to build strong relationships among managers, partners, and colleagues.
* Ability to multitask and prioritise between several tasks.
* Mobile Dealer EE, O2 & Vodafone experience.
* Experience with mobile telecommunications an advantage.
Company Recognition: We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.
Benefits:
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* Professional development to help you achieve your personal goals.
* Eye care vouchers available and discounted Medicash membership.
* Access to discounts and savings at more than 1,200 retailers.
* An additional day off on your birthday or if you're getting married.
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