JOB TITLE: Service Manager
SALARY: £33,000 plus bonus scheme (£36,000 OTE)
Join Tatry Group, a cleaning, security and facilities company that values people! Tatry Group is a forward-thinking company growing fast and dedicated to delivering exceptional cleaning, security, and facility management services. We believe in supporting our teams, valuing our customers, and maintaining the highest standards.
As a Cleaning Service Manager, you’ll play a key role in ensuring our customers receive the best service while managing a dedicated team of staff. You’ll work closely with a mobile cleaner to deliver exceptional results for our customers across diverse sites, including offices, schools, industrial facilities, and healthcare environments, in your designated area.
LOCATION: Based at our Milton Keynes office, with travel to sites nearby in your defined area. This role includes a mix of office work, home working, and visits to different locations.
WORKING HOURS:
1. 5 days a week, up to 40 hours
2. Mostly Monday to Friday in the afternoons and evenings.
3. Flexibility is key, as early mornings, daytime, nights or weekend work may sometimes be needed.
4. You will be part of a supportive team and you will organise your own schedule.
YOUR RESPONSIBILITIES:
Manage cleaning services across a reasonable and realistic area. Make sure everything runs smoothly, the work is high-quality, and customers are happy. You generate the "buzz" of a busy, vibrant cleaning business and we show you how to excel!
Leadership & Management
1. Lead, motivate, and support your team to deliver exceptional results across your area.
2. Act as a role model, promoting Tatry Group’s core values and maintaining a positive work culture.
3. Handle absence, probation reviews, and HR-related meetings as the line manager for your area.
Service Management
1. Ensure high-quality cleaning standards are met at every site.
2. Conduct regular site audits and implement improvements where needed.
3. Manage schedules to ensure services are delivered on time and efficiently.
4. Visit sites, and make sure equipment is ready and sites are fully equipped.
Customer Relationships
1. Build strong, positive relationships with customers.
2. Act as your area's main point of contact, addressing customer needs and resolving issues promptly.
3. Provide regular updates and ensure customer satisfaction.
Recruitment and Onboarding
1. Assist in recruiting new team members when needed.
2. Ensure new hires are properly trained and ready to deliver excellent service.
3. Provide ongoing training and guidance to ensure consistent performance.
Health, Safety, and Compliance
1. Ensure all sites follow health and safety regulations.
2. Maintain compliance with company policies.
3. Promote a culture of safety within your team.
You will also be part of our Duty Manager scheme, taking on out-of-hours responsibilities on a rotation basis to ensure seamless service delivery and excellent customer support around the clock.
WHAT WE’RE LOOKING FOR:
1. A proactive, hands-on leader with excellent organisational skills.
2. A flexible attitude and willingness to support the team and learn new skills.
3. Previous experience in cleaning or facilities management is desirable but not essential.
4. Good communication and interpersonal skills to engage with customers and staff.
5. A valid UK driving license (for visiting customer sites).
6. An Enhanced DBS (background check). We will help you apply if you don’t already have one. This position is subject to a satisfactory Enhanced DBS check.
WHAT WE OFFER:
1. Company van and Fuel Card.
2. Mobile phone and laptop.
3. 33 days of annual leave.
4. Full training in new skills.
5. Opportunities for growth and career progression (we promote from within, so you can grow with us).
6. A people-first culture and a supportive team.
7. Fair pay for all our team members (we are a Living Wage Employer).
8. Uniform, training, and learning opportunities.
9. Overtime opportunities.
10. Pension scheme.
OUR CULTURE & CORE VALUES:
1. Pride: We take pride in our work and doing a good job.
2. Reliability: We show up and be trusted.
3. Ownership: We take responsibility for the customer's site.
Join us at Tatry Group, where you can build a rewarding career and be part of a supportive team.
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