Senior Service Manager Emergency Department and SDEC services
King's College Hospital NHS Foundation Trust
An exciting opportunity has arisen for the right candidate to progress their management career within the General Medicine Care Group at the PRUH and South Sites. This position is Senior Service manager for the Emergency Department and SDEC services and provides the leadership for these areas with a specific focus on the Emergency Department.
You should have experience of delivering improvements to systems, processes and performance, working with the multidisciplinary team. Your experiences with staff management will provide you with the knowledge and skills to manage your teams with confidence using the excellent communication skills that you have developed throughout your career.
Main duties of the job
The successful candidate will be responsible for the management of the administration team within the services and ensure that all aspects of staff management are addressed.
They will also be responsible for managing the operational aspects of the services including ED waiting time and working closely with the Clinical Leads, Head of Nursing, Lead Nurse and Matrons.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job responsibilities
In conjunction with the General Manager, support the Clinical Director, Clinical Leads, Head of Nursing, Lead Nurse and Matrons to:
* Lead on the development of service strategy and annual plans for designated specialties as part of the annual planning cycle.
* Support and promote the Trust's mission, values, aims and objectives
* Produce accurate, high quality business cases and service development bids taking into account activity and income projections
* Ensure strong operational and financial service performance against plans through identification of problems at an early stage and the initiation of corrective action
Service Management
Be responsible for the day-to-day operational management of the service, reporting to the General Manager on all matters affecting the delivery of core services including:
* Support the Trust's performance and management framework and be accountable for performance in designated specialties against all key dimensions within the framework including the achievement of national targets, taking corrective action as required
* Assist with the investigation and response to formal complaints as required, ensuring that lessons are learned from issues which give rise to complaints
* Ensure that clinic administration is carried out in accordance with Trust policies
* Be conversant with all operating systems and databases
* Monitor the quality and timeliness of patient-related communication across services
* Ensure adequate staffing levels of all staff groups within established resource
* Ensure effective communication systems are in place across and between specialties and other relevant service groups
* Ensure collaborative partnership working with other Trusts, other NHS agencies and with other health and academic partners across the health economy
Service Improvement
* Monitor the improvement programme for the services and associated work streams to support patient pathways
* Facilitate patient pathway projects and improvements
* Review and update standard operating policies and procedures
* Work with specialty-based staff to achieve sustained improvements
Information and Planning
* Introduce and maintain the Trust's performance and management framework
* Support Patient Target List management and validation
* Validate and distribute reports and performance data to clinical teams
* Produce and perform presentations on performance for the Care Group and Site Executive management teams
Financial Management
* Be accountable for the financial performance of delegated budgets within identified specialties
* Deliver the objectives of the clinical services in line with commissioned activity and budgeted income
* Develop cost reduction, income generation and efficiency proposals as required
People Management
* Lead, coach and manage the performance of the team
* Agree objectives and review performance of staff
* Ensure the team is compliant with all statutory and mandatory training
* Manage absence and attendance in line with Trust policy
* Identify and fill any vacancies that arise within the team
Risk and Quality Management
* Work with the patient safety, patient experience, risk & governance team to monitor and manage risk within specific services
* Ensure that the Risk Register for identified specialties is kept up to date
* Ensure that all risk assessments are completed for areas within identified specialties
Activity and Contracts
* Maintain an up to date awareness of areas of variance against contracted performance in identified specialties
* Work with clinical and administrative teams to achieve high levels of data quality
* Manage external contracts with funding agencies, commissioning bodies and other organisations
Person Specification
* Proven experience as service manager
* Substantial experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
King's College Hospital NHS Foundation Trust
£67,950 to £78,028 a year per annum, including high cost allowance
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