Are you ready to take your retail experience to the next level with a dynamic and influential role? We are seeking a passionate and driven individual to join our team as a Regional Relationship Manager to support the Partners in our North Scotland region.
This is not just a job; it’s an opportunity to make a significant impact with our Partners and the communities we serve.
This is a hybrid role across the north of Scotland; you will be required to be on the road 3-4 days per week, visiting stores across the region.
Responsibilities:
1. Work closely with Partners and the Support Office to build trusted relationships and drive exceptional customer service.
2. Create and deliver a local business plan that aligns with our annual objectives, ensuring growth, profitability, and a seamless customer experience.
3. Identify opportunities for new business growth and recommend improvements to enhance customer experience.
4. Monitor competitors and develop strategies for positive change.
5. Develop a deep understanding of each business within your region and ensure compliance with retail operations standards.
6. Facilitate two-way communication between Support Office and our Partners, resolving issues and providing support to drive business improvement.
7. Act as a coach and mentor to support the personal development of our Partners.
8. Create risk management plans for businesses in need of support.
Your strong working relationships with Partners will enable you to ensure compliance with brand standards and maintain an exceptional customer experience. You’ll need experience in multi-site retail or commercial operations, strong financial and analytical skills, and the ability to build meaningful business relationships quickly.
Join us as a Regional Relationship Manager and be part of a team that is dedicated to changing lives through better sight and hearing. Apply now!
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