We are seeking a Customer Service Advisor for a full-time, permanent, office-based role in the Autmotive Aftermarket sector.
The work schedule is 40 hours a week, 8am to 5pm or 830am to 530pm Monday to Friday (30 minutes lunch) - Guaranteed 1/2 hour overtime each day (paid at time and a third).
Job Purpose:
* To perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.
* To act as front-line liaison between the customer and their requirements.
* To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service.
* Providing administrative support to the Sales Department.
Job Duties:
* Complete telephone and email sales enquires. Deal with customer queries efficiently and effectively or escalate where necessary.
* Input customer orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises.
* Upon request, update customer order delivery status including live and outstanding deliveries. Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
* Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
* Assist in populating and maintaining central customer database (CRM).
* Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
* Input customer email orders and raise delivery notes to ensure on-time order delivery.
* Arrange the collection of returning goods from customer premises.
* Monitor backorders and VORs and input into production to expedite overdue orders.
* Produce accurate export documentation and invoices to enable timely payment from customers.
* Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
* Telephone liaison with overseas sales offices & foreign customers as necessary.
* Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required.
Candidate Specification:
* Proven experience working within in a fast-paced telephone sales environment .
* Proficiency in MS Office (MS Excel and MS Outlook in particular).
* Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24.
* Proven experience to work as part of a team.
* Attention to detail and problem-solving skills.
* Excellent written and verbal communication skills.
* Strong organisational skills with the ability to multi-task.
* Displays a good attitude towards work, and the aims and objectives of the company.
Salary and Benefits
* £27,000 per annum starting salary, on experience.
* Life Cover (3X Annual Salary)
* 25 Days Holiday + Bank Holidays.
* Pension - Employer 3% /Employee 5%. Employer contribution rises to 5% after 12 months in role.
* Two weeks paid leave for Reservists to attend yearly training/camp