Job Description
Helpdesk Support Analyst
Are you passionate about technology and providing exceptional support? Do you thrive in a fast-paced environment where your communication and problem-solving skills make a real difference? If so, we want you on our clients team!
As a Helpdesk Support Analyst, you'll be the go-to expert for technical assistance, supporting both the clients network and internal users. This is your opportunity to join a dedicated team, delivering high-quality IT support and ensuring seamless technology experiences.
Your Role
As our Helpdesk Support Analyst, you will:
* Provide technical IT support to our dealer network, assisting with systems and dealer-related software products.
* Offer first-line support for desktop and laptop users.
* Resolve issues related to printers, copiers, and scanners.
* Perform routine server maintenance and monitoring.
* Manage the meeting room booking system and perform daily IT tasks.
* Create, maintain, and publish user-friendly support documentation.
* Collaborate with a small but skilled team to maintain high service levels.
* Undertake additional duties as required to support the team's success.
What You'll Need
To succeed in this role, you'll bring:
1. Excellent Communicat...