North Cumbria Integrated Care NHS Foundation Trust
The Workforce Services Manager (ESR) is a senior role within the People Services Directorate in the Transactional Services division. It provides operational leadership to the electronic staff record system (ESR) and data development teams.
This dynamic role is integral to ensuring the external payroll, pension and system providers meet their contractual terms and conditions; developing strategic workstreams to improve efficiency, quality and analysis of workforce data utilising ESR and associated current/future systems.
Closing date of advert: 9th January 2025 midday.
Interview date: 16th January.
The interview process will require successful candidates to provide a presentation (10 minutes) on the following topic:
The replacement ESR system "the new digital people solution" is anticipated to be one of the biggest and most significant transformation projects in our field. Please describe in detail how you will approach leading this transformation programme in NCIC; what will be the key challenges and how will you ensure key stakeholders are, and remain, engaged at a Trust level? In addition, what will success look like?
Main duties of the job
* Lead and manage the ESR Systems and Forms Team
* Lead and manage the People Services Development team
* Lead the tactical direction of the Transactional Services Team and manage the Trust's approach to e-Roster, ESR Payroll and Transactional services 'owned' data
* Develop and agree KPIs for Transactional services and manage performance of teams against these
* Manage subject matter experts in respect of delivery of advice on Transactional services
* Lead on external supplier contracts and relationships
* Provide project oversight on a wide range of initiatives
* Ensure legislative requirements are adhered to in relation to data, contracts, GDPR, UKVI
* Provide a clear focus on delivery and customer experience
* Identify and manage risk
* Deliver a complex portfolio within budget and on time
* Work closely with Collaborative and Directorate Leads
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation, we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received, this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
* Educated to Degree level or equivalent plus additional training or equivalent working experience
* Evidence of ongoing Continuing Professional Development (CPD)
* Educated to Masters or equivalent
* CIPD Membership
Experience
* Experience of managing and leading a team dealing with complex and sensitive areas of work
* Experience in workforce solutions
* Demonstrable experience in leading delivery of improvement
* A working knowledge of improvement techniques
* Experience of generating, presenting and delivering complex data/reports
* People and programme management experience
* Evidence of successfully managing change
* Experience of working in a demanding, multi-union, user led environment
* Experience of service improvement with a quality focus
* Policy and process writing, development and implementation
* Clear understanding and experience of budget management and efficiency responsibilities
* Experience within a large, complex organisation
* NHS or other health sector experience
* Experience of complex organisational change
* Experience of implementing new systems
* Payroll
* Workplace Pensions
* Rostering
* Robotics
* Proficient in Power BI
Skills and Aptitudes
* Drive and enthusiasm to achieve results - self-motivated, flexible and confident
* Visible and effective leadership, able to lead, motivate and develop a team and deliver against targets and outcomes
* Able to organise and prioritise workload and work independently
* Persuasion and influencing skills - excellent interpersonal skills and the ability to influence others
* Ability to work under pressure, deliver against tight deadlines and competing priorities
* Demonstrable skills in multi-disciplinary/multi-agency working - Ability in developing strong working relationships at all levels of the organisation.
* Good analytical skills - ability to use judgement and to make recommendations in highly complex and sensitive situations
* Able to work on own initiative and as part of a multi-professionals team
* Politically astute
* Excellent customer service skills and ability to deliver demonstrable service improvements
* Good leadership and management skills (able to manage and work as part of a team)
* Excellent spoken and written communication - Ability to communicate and relate effectively, clearly and professionally at all levels/make presentations to large groups of staff. Ability to receive and relay messages accurately
* Adopts a courteous, approachable and helpful manner when dealing with customers, staff and the public.
* Motivational skills to encourage collaborative working to improve service/performance where there may be resistance to change
* Commitment to quality and safety
* Able to hold people fairly to account for key deliverables
* Proven ability to foster an organisational culture that is positive about change and committed to delivery of the strategic vision
* Commitment to the provision of a high quality People Services Transactional teams service which supports the improvement of patient services
* Aptitude for offering creative and innovative solutions
* Report writing for a range of purposes including Trust Board
* Strong relationship builder and credible communicator both internally and externally and at all levels
Personal Circumstances
* Ability and willingness to undergo further training and continual professional development.
* Commitment to continuous professional development of teams
* Ability to demonstrate emotional resilience and intelligence in the face of competing demands and conflict
Other requirements
* Ability to travel independently across Cumbria, the Region and on occasion other parts of the UK as required
* Driving licence
Knowledge
* Good knowledge of the NHS Agenda
* Demonstrates an excellent working knowledge of Microsoft Office software (Word, Excel, Project and Outlook particularly)
* CQC Regulations
* NHS Terms and Conditions of Service (AfC, Medical and Dental)
* VSM Framework
* Statutory deductions, PAYE, NI
* Clear knowledge and understanding of project management
* Knowledge of key current issues within the NHS
* Excellent knowledge of Power BI
* Excellent working knowledge of ESR and its functionality
* Excellent working knowledge of workforce software systems
* A working knowledge of improvement techniques
* An understanding of NHS contracting and performance frameworks
* Knowledge of technology systems as they apply to people services
* Understanding of NHSEI caps and IR35 as it applies to workers within the NHS/Public Sector
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North Cumbria Integrated Care NHS Foundation Trust
£53,755 to £60,504 a year (Per annum pro rata)
Contract
Permanent
Working pattern
Full-time, Job share, Flexible working, Home or remote working, Compressed hours
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