Job summary The postholder will: Validate and monitor the Trust's performance against the Referral to Treatment 18 week waiting times standards, ensuring patients receive treatment within the required timescales through monitoring and auditing elective patient pathways. Work as a member of the pathway tracking team acting as a 'local expert' on patient pathway RTT 18 week guidance, reporting mechanisms and service improvements that will improve patient experience & facilitate the provision of accessible and high quality care. Be key in overseeing RTT 18 week performance management, providing expertise & support for the delivery & achievement of patient RTT standards. Main duties of the job To work closely with Service Managers, Central Booking Office, Assistant Service Managers, Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams within the division to ensure patients are actively managed through patient pathways. To monitor patient's pathways from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies To ensure that appropriate requests for investigations are monitored following the clinician's instructions. If diagnostic delays occur or appear imminent liaise with the relevant service for action. To liaise with members of individual specialties management teams and the Trust to ensure coordination of all elements of patient pathways. This may include highlighting patient target dates etc. to ensure that investigations are carried out and results received in a timely manner. To ensure all information relating to the patient's pathway clearly identifies all relevant target dates to aid other users of the relevant systems, such as Cerner, evolve, LUNA etc in allocating resources appropriately. About us Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond. Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey. We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care. We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures. We can offer you the full range of NHS benefits/discounts and in addition: Excellent pension scheme and annual leave entitlement On-site Nurseries On-site staff cafes On-site parking Support in career development Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics Adverts may close early, so applicants are encouraged to submit an application as soon as possible. For more information about a career at ASPH please visit:www.asph-careers.org Date posted 06 February 2025 Pay scheme Agenda for change Band Band 4 Salary £27,857 to £30,570 a year pa inc. HCAS Contract Permanent Working pattern Full-time Reference number 323-AC9094-JN Job locations Ashford & St Peters NHS Foundation Trust Guildford Road Chertsey KT16 0PZ Job description Job responsibilities Working in a team environment to provide appropriate support/advice to others Exercise independent judgement and initiative when problems arise, implementing the necessary actions to resolve the problems or referring to the appropriate person to resolve. To liaise with colleagues, other departments or organisation to ensure patient pathway decisions are actioned. Demonstrate effective management of time & resources. To respect confidentiality on any matter concerning a patient arising during the course of duty and not to disclose such information at any time to unauthorised persons. To promote equal opportunities for staff and patients in accordance with the Trusts priorities. To adhere to Trust policies. To undertake any other reasonable duties as directed by the Associate Director of Performance. Job description Job responsibilities Working in a team environment to provide appropriate support/advice to others Exercise independent judgement and initiative when problems arise, implementing the necessary actions to resolve the problems or referring to the appropriate person to resolve. To liaise with colleagues, other departments or organisation to ensure patient pathway decisions are actioned. Demonstrate effective management of time & resources. To respect confidentiality on any matter concerning a patient arising during the course of duty and not to disclose such information at any time to unauthorised persons. To promote equal opportunities for staff and patients in accordance with the Trusts priorities. To adhere to Trust policies. To undertake any other reasonable duties as directed by the Associate Director of Performance. Person Specification Essential Essential oAdministrative medical specialty knowledge gained by education or relevant experience. oAbility to deal with non-routine situations and information and take appropriate decisions, with knowledge and skills to degree level by qualification or through experience. Desirable oFull range of administrative experience within the NHS oExperienced knowledge of waiting list management & patient pathways. Essential Essential oExcellent IT skills, Desirable oExperienced knowledge of waiting list management & patient pathways. oExperience knowledge of Cerner. Person Specification Essential Essential oAdministrative medical specialty knowledge gained by education or relevant experience. oAbility to deal with non-routine situations and information and take appropriate decisions, with knowledge and skills to degree level by qualification or through experience. Desirable oFull range of administrative experience within the NHS oExperienced knowledge of waiting list management & patient pathways. Essential Essential oExcellent IT skills, Desirable oExperienced knowledge of waiting list management & patient pathways. oExperience knowledge of Cerner. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Ashford & St. Peter's Hospitals NHS Foundation Trust Address Ashford & St Peters NHS Foundation Trust Guildford Road Chertsey KT16 0PZ Employer's website https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)