Role Purpose : The primary objective of this role is to manage Air Freight accounts from start to finish, ensuring excellent customer service and building strong relationships through consistent, high-quality service delivery. Position Specification : Full Account Management : Oversee all bookings from initiation to completion for assigned customers. Develop and maintain strong relationships with allocated customers. Coordination and Communication : Issue booking instructions to overseas offices. Handle both import and export bookings, accepting orders from customers or overseas offices and ensuring successful door-to-door delivery. Provide proactive updates to customers on shipment status, managing exceptions and resolving issues as they arise. Customs and Logistics : Process UK Customs clearances and manage other sites involved in the shipment. Customer Support : Develop processes and tools to enhance customer communication. Take and handle customer inquiries promptly, ensuring timely and accurate billing and accruals. End-to-End File Responsibility : Assume full responsibility for handling all aspects of the file from booking to invoicing. Key Skills : Air Freight Expertise : Strong background in Air Freight Forwarding, with knowledge of both imports and exports. Comprehensive understanding of the entire Air Freight process from start to finish. Customer Service : Excellent communication skills in both written and spoken English. Strong interpersonal abilities, capable of building and maintaining client relationships. Attention to Detail & Results-Oriented : Meticulous attention to detail with a focus on achieving results. Ability to prioritize tasks, work under pressure, and act independently when necessary. Package : Salary : £30,000 - £40,000 Annual Bonus Holidays : 25 days Bank Holidays This role is well-suited for individuals with experience in Air Freight, looking to take full ownership of the account management process while building strong client relationships.