Divisional Service Administrator and Team Leader, Inverness
Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
507b5c115dcc
Job Views:
5
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
We are recruiting for a Team Leader with excellent customer service and administration skills. The successful candidate will oversee a team of administrators in Inverness and will also be responsible for overseeing department administration functions across all seven branches. This will require some travel and occasional overnight stays.
Key Responsibilities
1. Manage the administration function of the department, ensuring that all servicing tasks are communicated and allocated to the team.
2. Ensure the administration team maintains a high level of customer service.
3. Ensure processes and standards are adhered to by servicing and administration personnel.
4. Review and approve timesheets and holiday requests.
5. Conduct performance improvement meetings as required, handling situations as they arise to avoid unnecessary escalation.
6. In conjunction with the Divisional Hire and Service Manager, conduct staff appraisals for the administration team.
7. Ensure departmental compliance in accordance with the company quality assurance procedures.
8. Organise and take part in Saturday service desk rota.
9. Oversee the provision of a comprehensive administrative service across all workshops/hire departments and achieve timely, accurate information and high-quality output ensuring all branches are using the same processes and procedures.
10. Manage and maintain the warranty process system, ensuring claims are made and payments received and reconciled.
11. Deal with routine enquiries from customers, staff and visitors (i.e. by telephone, written correspondence, in person) and provide them with the relevant information or refer more complex, non-standard queries to the appropriate member of staff.
12. Maintain and update all archive files both manual and computerized so that information is available in an organised fashion.
13. Take responsibility for reconciling cash receipts, e.g. reconcile till float.
14. Process sales orders and invoices.
15. Prepare monthly reporting for Inverness branch and assist with branch monthly reporting if required.
16. Assist with serving customers during very busy periods within the branch.
17. Assist with dealing with customer complaints and queries.
18. Provide on-the-job training to new and existing employees as required.
19. Overall, a willingness to take on all aspects of administration within the department.
Skills and Experience
1. Must have the ability to work within and contribute to a team.
2. Ideally will have experience of managing or supervising a team of administration staff and will be capable of delegating tasks to team members.
3. Will be capable of training others on systems and processes.
4. Excellent organisational and administrative skills, including managing time effectively are essential to be successful in the role.
5. Must have excellent numeracy skills, IT literacy and experience of Microsoft packages with a confidence to learn new systems.
6. Must be proactive, enthusiastic, self-motivated with a high attention to detail.
7. Must have a valid UK driving license.
8. Will need to be able to undertake travel to all branches with occasional overnight stays.
9. Must be eligible to work in the UK and already live within a commutable distance of Inverness.
Benefits
1. Pension scheme
2. Death in Service Benefit
3. Cycle to Work Scheme
4. Employee discount
5. Discretionary annual bonus, based on company performance
6. Additional holiday based on length of service
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