Summary
Vacancy available for an Office Admin Apprenticeship, offering Level 2 Customer Service qualification.
Wage
£12,740 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9:30 AM - 4:30 PM. Total hours per week: 35 Hours per week can be increased if requested.
35 hours a week
Possible start date
Monday 17 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Day-to-day office tasks
* Answering calls and directing calls to relevent staff members
* Completing paperwork and online forms
* Assisting with scanning and filing documents
* Sending and responding to emails
* Assisting with creating marketing content
* Completing further tasks such as accounts
(All of which shall be taught throughout the apprenticeship placement).
Where you’ll work
SOUTHSIDE BUSINESS CENTRE
249 LADYPOOL ROAD
BIRMINGHAM
B12 8LF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SOLIHULL COLLEGE AND UNIVERSITY CENTRE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Qualification: Customer Service Practitioner Apprenticeship Level 2
* Location: Solihull College (Blossomfield Campus)
* Training through the above college shall be part-time: Hours/Day TBC
* Functional Skills English and maths if required
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 5/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Administrative skills
* Number skills
* Initiative